Lexmark 90P3000, PRO4000C manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

Page 137

Troubleshooting

137

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online customer support

•Contact numbers for telephone customer support

•Firmware and software updates

Setup troubleshooting

•“Incorrect language appears on the display” on page 138

•“Software did not install” on page 138

•“Recovering the security PIN of the printer” on page 138

•“Print job does not print or is missing pages” on page 139

•“Printer is printing blank pages” on page 140

•“Printer is busy or does not respond” on page 140

•“Cannot delete documents from the print queue” on page 141

•“Cannot print through USB” on page 141

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Contents April Pro4000 Series Users GuideContents Loading paper and original documents Mailing Using the Embedded Web Server 130Faxing Networking 101Index TroubleshootingSafety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling PublicationsGo to http//smartsolutions.lexmark.com Use Understanding the parts of the printerLoad additional paper Use Duplex unit Print on both sides of a sheet of paper Selecting a location for the printerOrdering ink cartridges Using genuine Lexmark ink cartridgesOrdering and replacing supplies Replacing ink cartridges Recycling Lexmark products Ordering paper and other suppliesPart Number PaperUsing the printer control panel Using the printer control panel buttons and menusDialed Saving paper and energy Changing the Sleep timeoutRestoring factory default settings Setup OK Security Setup OK Set Admin PIN Setting the security PIN of the printerSelect Using shortcutsWhat are shortcuts? Getting started Launching the shortcuts page using the printer softwareCreating a shortcut Modifying or deleting a shortcutUsing shortcuts on the printer Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Accessing Web links Using the Macintosh printer softwareUse Printer Settings Customize settings for fax jobs Launching the Print dialogUpdating the printer software Finding and installing optional softwareFor Windows users For Macintosh usersUninstalling the printer software Reinstalling the printer softwareInstalling the printer software Downloading PCL and PS drivers Windows onlyUsing the Internet Loading the paper tray Loading paper and original documentsPage Load up to Make sure Loading various paper typesSheets of coated paper Sheets Loading original documents on the scanner glass Saving paper settingsLoading original documents into the ADF Size Recommended paper Weight Set paper type to Using different paper sizes and typesRecommended paper brands For colorful and high‑coverage documentsUsing the printer control panel Setting the paper size and typeUsing the printer software Setting the page dry timeUsing the control panel Click Properties, Preferences, Options, or SetupLinking trays Setup OK Paper Setup OK Paper Tray Linking OK Automatic OKFor Macintosh users System Preferences Print & Fax select your printerTips for printing PrintingPrinting basic documents Printing a documentSelect either Color Preference or Advanced Color Options Printing using advanced color optionsCollating printed copies Changing the print order of pages Printing multiple pages on one sheet Printing envelopes Printing specialty documentsPrinting documents from a memory card or flash drive Paper/Finishing tab Manage Custom Sizes New Printing on labelsPrinting on custom‑size paper Working with photos Using a memory card or flash drive with the printerSupported memory cards and file types Memory card File typeInserting a memory card Inserting a flash drive Printing photos from a memory card or flash drive Printing photos from a PictBridge-enabled digital cameraPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingPortrait Landscape Setting the duplex printing dry time Finding the print queue for your printer Managing print jobsCreating a print queue For Windows usersChanging the default printing mode Setting your printer as the default printerResuming print jobs Pausing print jobsPrinting from a mobile device Canceling print jobsWhat is LexPrint? Supported printers Tips for copying CopyingMaking copies Copy OK CopiesEnlarging or reducing images Copying an ID cardCopy OK ID Card Copy Copy OK ScaleCollating copies using the printer control panel Adjusting copy qualityMaking a copy lighter or darker Copy OK DarknessPlacing an overlay message on each Placing separator sheets between copiesCopying multiple pages on one sheet Making a duplex two-sided copy Removing the background of a copyMaking a duplex two‑sided copy automatically Making a duplex two‑sided copy manuallyCanceling copy jobs Tips for scanning ScanningScanning to a local computer Scan OK Computer USB‑Connected Computer OKScanning to a network folder Scanning to a network computerScan OK Computer Scan OK Network Folder OKScan OK Memory Device Scanning to a flash drive or memory cardAdding a network folder shortcut Printer Home select your printer Scan Advanced scan Scanning photosScanning directly from the printer control panel Scanning documents for editingScanning directly to e‑mail using the printer software For Macintosh users Canceling scan jobs Scanning FAQSetting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsDouble‑click Printer Settings Creating an e‑mail contact list using the computerCreating an e-mail contact list Contacts tab Individuals tabTips for e‑mailing Sending e-mailCanceling an e‑mail Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxFaxing Scenario 1 Standard telephone lineConnected to different wall jacks Connected to the same telephone wall jack To connectTo connect Scenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modemTips for this setup Connecting the printer to a non‑RJ‑11 wall jack Scenario 5 Country‑ or region‑specific setupPage Connecting the printer to a wall jack in Germany Entering your user information Setting the fax headerSetup OK Fax Setup OK Dialing and Sending OK Fax Name OK Configuring fax settings using the printer control panel Configuring the fax settingsSetting the fax footer Setting the date and timeFrom here You can Configuring fax settings using the fax softwareUsing the Fax Setup Wizard in Windows Using the Printer Settings in Macintosh Creating a contact list using the printer control panelDouble-clickPrinter Settings Setup OK Fax Setup OK Address Book OKCreating a contact list using the fax software Tips for sending faxes Sending faxes using the printer control panelSending faxes Tips for receiving faxes Receiving faxesTips Receiving faxes automaticallyReceiving faxes manually What is my fax number? Faxing FAQWhat is a splitter and what type of splitter should I use? When do I need to set Auto Answer to On? What is my dialing prefix?How many rings should I set? How do I set the distinctive ring for the printer?Adjusting the dialing volume How do I adjust the speaker volume on the printer?Adjusting the ringer volume How can I check the dial tone?How do I change the resolution of the documents that I fax? What settings work best with voice mail service?Quality Black resolution Color resolution How do I send a fax at a scheduled time?Setup OK Fax Setup OK Fax Reports OK How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? How do I print the fax history of the printer?Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK Setup OK Fax Setup OK 2‑Sided Faxes OKHow do I print a fax on both sides of the paper? How do I forward a fax?Can I retrieve failed faxes? Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsInformation you will need during wireless setup Printing a network setupSetup OK Network Setup OK Print Network Setup Page OK No SecurityWireless Mode Information you will need during advanced wireless setupAuthentication Network Name SsidEncryption Installing the printer on a wireless networkAuthentication type Encryption method Installing the printer on other computers Adding the printer to your wireless network Special wireless installation instructionsBefore you begin For Windows users Click Unlisted NetworkClick Settings Network/Ports TCP/IP Set static IP address Changing wireless settings after installationDouble‑click Wireless Setup Assistant Assigning a static IP addressAdding a printer to an existing ad hoc wireless network Advanced wireless setupConfiguring security Configuring Wi‑Fi Protected Setup manuallyWPA Personal, WPA2‑Personal or WPA2‑Enterprise EAP‑MD5, MSCHAPv2, or LeapIf you have selected Do this Installing the printer on an Ethernet networkConfiguring 802.1X Authentication Installing the printer on an Ethernet network Using the printer locally USB Using the printer wirelesslyIf the printer is currently set up for Ethernet Performing network management tasksIf the printer is currently set up for wireless Using the printer over an Ethernet networkSelect Set as Default Printer from the menu Selecting a printerDouble‑click Lexmark Extras Lexmark Setup Assistant Add the printer Double‑click Printer Setup Utility or Print CenterMac OS X version 10.5 or later System Preferences Print & ScanClick Sharing or Printer Properties Sharing a printer in a Windows environmentSharing a printer in a Macintosh environment What is Wi‑Fi Protected Setup? Networking FAQWhat is a network? What is an SSID?Where do I find my SSID? Characters Security type How are home networks configured?Wireless network examples Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessHow do I attach the USB cable? What is a USB cable?Why do I need a USB cable? Infrastructure Ad hoc How are infrastructure and ad hoc networks different?Checking computer connectivity Finding the signal strengthChecking printer connectivity Infrastructure Ad hoc Usually fasterMove the Printer Closer to the Access Point How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionSystem Preferences Network Wi‑Fi For Macintosh users with an AirPort base stationFor Macintosh users with an access point What is a MAC address?How do I find the MAC address? How do I locate IP addresses? What is an IP address?What is TCP/IP? What is the difference between Guided and Advanced setup? What is a key index?How are IP addresses assigned? Locating the printer IP addressUnderstanding the home Using the Embedded Web ServerAccessing the Embedded Web Server Click Customizing printer settingsUsing the Embedded Web Server 132 Maintaining ink cartridges Maintaining the printerChecking ink levels Aligning the printheadCleaning the printhead nozzles Cleaning the exterior of the printerMoving the printer to another location Cleaning the scanner glassPage If Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootRecovering the security PIN of the printer Software did not installChange the Language Using the Printer Menus Reconnect the Printer Power SupplyMake Sure the INK Cartridges are Inserted Correctly Print job does not print or is missing pagesSetup OK Maintenance OK Deep Clean Printhead OK Remove and Reinstall the Printer SoftwareMake Sure the Printer is not in Sleep Mode Printer is printing blank pagesCannot print through USB Make Sure the USB Port is Enabled in WindowsCannot delete documents from the print queue Understanding printer messages Duplex Unit Missing Ink Cartridge Access Door OpenInk Cartridge Unsupported Ink Cartridge ErrorInk Cartridge Missing Network x Software Error Memory Device ErrorInk Low Load Paper Source with Size PaperPaper Tray x Removed Printhead ErrorPrinter Memory Full Printhead Cannot MoveStandard Network Software Error Scanner DisabledUnrecoverable Scan Error Scanner ADF Cover OpenPaper jam in the duplex unit Clearing paper jamsPaper jam in the printer Paper jam in the ADF select models only Check Paper Loading Paper or specialty media misfeedsCheck Paper Condition Print troubleshooting Print speed is slow Streaks or lines on printed imagePrinted page has ink smears or smudges Computer slows down when printing Copy and scan troubleshootingScanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photosScan was not successful Mail troubleshootingScanning takes too long or freezes the computer Cannot scan to a computer over a networkFax troubleshooting checklist Fax troubleshootingConnection checklist Check Your Proxy ConfigurationDecrease the Transmission Speed of the FAX Modem Enable Error CorrectionCannot send faxes Make Sure That the Dial Prefix Setting is Correct Enable Automatic FAX ConversionSetup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK Cannot receive faxesCannot run the fax software Error Message What it indicates Possible solutions Fax error messages on the printer control panelTroubleshooting 161 Memory card troubleshootingMemory card troubleshooting checklist Network troubleshootingNothing happens when a memory card is inserted Network troubleshooting checklistContinue button is unavailable Wireless NetworkingMake Sure the Printer is Plugged in and Turned on Make Sure the USB Port on the Computer is WorkingMake Sure the USB Cable is Working RUN the Installer AgainResetting the wireless settings to factory defaults Wireless troubleshootingSetup OK Demo Mode OK Off OK Cannot print over wireless networkTroubleshooting 167 For Macintosh users with an access point Wireless print server not installed Locating the printer IP address Resolving intermittent wireless communications issues Troubleshooting 172 Ethernet network troubleshooting Cannot print to the network printer Embedded Web Server does not openCheck the Address Entered in the WEB Browser Contacting customer supportLexmark International, Inc All rights reserved Product informationEdition notice Trademarks Government END UsersMeter average sound pressure, dBA Modular component noticeNoise emission levels Temperature information Battery notice Static sensitivity noticePower consumption Product power consumptionOff mode Sleep ModeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment European Community EC directives conformity182 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 186 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Extent of limited warranty Limited warranty serviceAdditional rights Limitation of liabilityNumerics IndexEAP‑TLS Page Page PIN Page Page VPN
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PRO4000, 90P3000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

Another significant technology integrated into these printers is Lexmark’s Unison toner system. This system not only promotes consistent print quality but also simplifies the replacement process. The toners are designed to yield a high number of pages, reducing the frequency of changes and, consequently, the overall cost of ownership.

In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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