Page 163
Wireless Networking
Make sure:
•The SSID is correct.
Print a network setup page from the printer to check the network settings.
•Your wireless security settings are correct.
Log in to the access point and check the security settings.
If you are not sure if your security information is correct, run the wireless setup again.
•The printer and the computer are within the range of the wireless network.
•The computer and printer are both connected to the same wireless network.
•The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.
•The computer is not connected to a VPN.
•Your computer firewall is updated to the most recent version and allows the printer software to communicate over the network.
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and available:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE
PRINTER
USB ports are marked with .
MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON
Make sure the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and then reconnect it.
MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the port is working.
Notes:
•Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices.
•If the USB port on the computer is not working, then try using the other USB ports on the computer.
Contents
April
Pro4000 Series Users Guide
Contents
Loading paper and original documents
Networking 101
Using the Embedded Web Server 130
Mailing
Faxing
Index
Troubleshooting
Safety information
Conserving energy
About your printer
Thank you for choosing this printer
Minimizing your printers environmental impact
Publications
Finding information about the printer
Conserving ink
Recycling
Go to http//smartsolutions.lexmark.com
Use
Understanding the parts of the printer
Load additional paper
Use Duplex unit Print on both sides of a sheet of paper
Selecting a location for the printer
Ordering and replacing supplies
Using genuine Lexmark ink cartridges
Ordering ink cartridges
Replacing ink cartridges
Paper
Ordering paper and other supplies
Recycling Lexmark products
Part Number
Using the printer control panel
Using the printer control panel buttons and menus
Dialed
Restoring factory default settings
Changing the Sleep timeout
Saving paper and energy
Setup OK Security Setup OK Set Admin PIN
Setting the security PIN of the printer
What are shortcuts?
Using shortcuts
Select
Modifying or deleting a shortcut
Launching the shortcuts page using the printer software
Getting started
Creating a shortcut
Using shortcuts on the printer
Minimum system requirements
Using the printer software
Using the Windows printer software
Software installed during printer installation
Printer software
Launching the Print dialog
Using the Macintosh printer software
Accessing Web links
Use Printer Settings Customize settings for fax jobs
For Macintosh users
Finding and installing optional software
Updating the printer software
For Windows users
Downloading PCL and PS drivers Windows only
Reinstalling the printer software
Uninstalling the printer software
Installing the printer software
Using the Internet
Loading the paper tray
Loading paper and original documents
Page
Load up to Make sure
Loading various paper types
Sheets of coated paper
Sheets
Loading original documents on the scanner glass
Saving paper settings
Loading original documents into the ADF
For colorful and high‑coverage documents
Using different paper sizes and types
Size Recommended paper Weight Set paper type to
Recommended paper brands
Using the printer control panel
Setting the paper size and type
Click Properties, Preferences, Options, or Setup
Setting the page dry time
Using the printer software
Using the control panel
System Preferences Print & Fax select your printer
Setup OK Paper Setup OK Paper Tray Linking OK Automatic OK
Linking trays
For Macintosh users
Printing a document
Printing
Tips for printing
Printing basic documents
Collating printed copies
Printing using advanced color options
Select either Color Preference or Advanced Color Options
Changing the print order of pages
Printing multiple pages on one sheet
Printing documents from a memory card or flash drive
Printing specialty documents
Printing envelopes
Paper/Finishing tab Manage Custom Sizes New
Printing on labels
Printing on custom‑size paper
Memory card File type
Using a memory card or flash drive with the printer
Working with photos
Supported memory cards and file types
Inserting a memory card Inserting a flash drive
Printing photos from a memory card or flash drive
Printing photos from a PictBridge-enabled digital camera
Printing on both sides of the paper duplexing automatically
Printing on both sides of the paper duplexing
Portrait Landscape
Setting the duplex printing dry time
For Windows users
Managing print jobs
Finding the print queue for your printer
Creating a print queue
Changing the default printing mode
Setting your printer as the default printer
Resuming print jobs
Pausing print jobs
What is LexPrint?
Canceling print jobs
Printing from a mobile device
Supported printers
Copy OK Copies
Copying
Tips for copying
Making copies
Copy OK Scale
Copying an ID card
Enlarging or reducing images
Copy OK ID Card Copy
Copy OK Darkness
Adjusting copy quality
Collating copies using the printer control panel
Making a copy lighter or darker
Copying multiple pages on one sheet
Placing separator sheets between copies
Placing an overlay message on each
Making a duplex two‑sided copy manually
Removing the background of a copy
Making a duplex two-sided copy
Making a duplex two‑sided copy automatically
Canceling copy jobs
Scan OK Computer USB‑Connected Computer OK
Scanning
Tips for scanning
Scanning to a local computer
Scan OK Network Folder OK
Scanning to a network computer
Scanning to a network folder
Scan OK Computer
Adding a network folder shortcut
Scanning to a flash drive or memory card
Scan OK Memory Device
Printer Home select your printer Scan Advanced scan
Scanning photos
Scanning directly from the printer control panel
Scanning documents for editing
Scanning directly to e‑mail using the printer software
For Macintosh users
Canceling scan jobs
Scanning FAQ
Click Settings E-mail/FTP Settings E-mail Settings
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Contacts tab Individuals tab
Creating an e‑mail contact list using the computer
Double‑click Printer Settings
Creating an e-mail contact list
Tips for e‑mailing
Sending e-mail
Canceling an e‑mail
Scenario 1 Standard telephone line
Setting up the printer to fax
Setup 1 Printer is connected to a dedicated fax line
Faxing
Connected to different wall jacks
Connected to the same telephone wall jack To connect
To connect
Scenario 2 Digital Subscriber Line DSL
To connect
Scenario 3 VoIP telephone service
Tips for this setup
Setup 1 Printer is connected directly to a cable modem
Tips for this setup
Connecting the printer to a non‑RJ‑11 wall jack
Scenario 5 Country‑ or region‑specific setup
Page
Connecting the printer to a wall jack in Germany
Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK
Setting the fax header
Entering your user information
Setting the date and time
Configuring the fax settings
Configuring fax settings using the printer control panel
Setting the fax footer
Using the Fax Setup Wizard in Windows
Configuring fax settings using the fax software
From here You can
Setup OK Fax Setup OK Address Book OK
Creating a contact list using the printer control panel
Using the Printer Settings in Macintosh
Double-clickPrinter Settings
Creating a contact list using the fax software
Sending faxes
Sending faxes using the printer control panel
Tips for sending faxes
Tips for receiving faxes
Receiving faxes
Receiving faxes manually
Receiving faxes automatically
Tips
What is a splitter and what type of splitter should I use?
Faxing FAQ
What is my fax number?
How do I set the distinctive ring for the printer?
What is my dialing prefix?
When do I need to set Auto Answer to On?
How many rings should I set?
How can I check the dial tone?
How do I adjust the speaker volume on the printer?
Adjusting the dialing volume
Adjusting the ringer volume
How do I send a fax at a scheduled time?
What settings work best with voice mail service?
How do I change the resolution of the documents that I fax?
Quality Black resolution Color resolution
How do I print the fax history of the printer?
How do I send a fax using a phone calling card?
Setup OK Fax Setup OK Fax Reports OK
How do I know that the fax was sent successfully?
How do I forward a fax?
Setup OK Fax Setup OK 2‑Sided Faxes OK
Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK
How do I print a fax on both sides of the paper?
Can I retrieve failed faxes?
Supported network security options
Installing the printer on a wireless network
Wireless network compatibility
Networking
No Security
Printing a network setup
Information you will need during wireless setup
Setup OK Network Setup OK Print Network Setup Page OK
Network Name Ssid
Information you will need during advanced wireless setup
Wireless Mode
Authentication
Authentication type Encryption method
Installing the printer on a wireless network
Encryption
Installing the printer on other computers
For Windows users Click Unlisted Network
Special wireless installation instructions
Adding the printer to your wireless network
Before you begin
Assigning a static IP address
Changing wireless settings after installation
Click Settings Network/Ports TCP/IP Set static IP address
Double‑click Wireless Setup Assistant
Adding a printer to an existing ad hoc wireless network
Advanced wireless setup
EAP‑MD5, MSCHAPv2, or Leap
Configuring Wi‑Fi Protected Setup manually
Configuring security
WPA Personal, WPA2‑Personal or WPA2‑Enterprise
Configuring 802.1X Authentication
Installing the printer on an Ethernet network
If you have selected Do this
Installing the printer on an Ethernet network
Performing network management tasks
Using the printer wirelessly
Using the printer locally USB
If the printer is currently set up for Ethernet
Selecting a printer
Using the printer over an Ethernet network
If the printer is currently set up for wireless
Select Set as Default Printer from the menu
Double‑click Lexmark Extras Lexmark Setup Assistant
System Preferences Print & Scan
Double‑click Printer Setup Utility or Print Center
Add the printer
Mac OS X version 10.5 or later
Sharing a printer in a Macintosh environment
Sharing a printer in a Windows environment
Click Sharing or Printer Properties
What is Wi‑Fi Protected Setup?
Networking FAQ
Where do I find my SSID?
What is an SSID?
What is a network?
Wireless network examples
How are home networks configured?
Characters Security type
Scenario 3 Wireless network with no Internet access
Scenario 2 Wireless network with Internet access
Why do I need a USB cable?
What is a USB cable?
How do I attach the USB cable?
Infrastructure Ad hoc
How are infrastructure and ad hoc networks different?
Infrastructure Ad hoc Usually faster
Finding the signal strength
Checking computer connectivity
Checking printer connectivity
Arrange the Network to Reduce Signal Absorption
How can I improve wireless signal strength?
Move the Printer Closer to the Access Point
Remove Obstacles Between the Access Point and the Printer
System Preferences Network Wi‑Fi
For Macintosh users with an AirPort base station
For Macintosh users with an access point
What is a MAC address?
How do I find the MAC address?
What is TCP/IP?
What is an IP address?
How do I locate IP addresses?
Locating the printer IP address
What is a key index?
What is the difference between Guided and Advanced setup?
How are IP addresses assigned?
Accessing the Embedded Web Server
Using the Embedded Web Server
Understanding the home
Click
Customizing printer settings
Using the Embedded Web Server 132
Aligning the printhead
Maintaining the printer
Maintaining ink cartridges
Checking ink levels
Cleaning the printhead nozzles
Cleaning the exterior of the printer
Moving the printer to another location
Cleaning the scanner glass
Page
Before you troubleshoot
Troubleshooting
If Troubleshooting does not solve your problem
Setup troubleshooting
Reconnect the Printer Power Supply
Software did not install
Recovering the security PIN of the printer
Change the Language Using the Printer Menus
Make Sure the INK Cartridges are Inserted Correctly
Print job does not print or is missing pages
Printer is printing blank pages
Remove and Reinstall the Printer Software
Setup OK Maintenance OK Deep Clean Printhead OK
Make Sure the Printer is not in Sleep Mode
Cannot delete documents from the print queue
Make Sure the USB Port is Enabled in Windows
Cannot print through USB
Understanding printer messages
Duplex Unit Missing
Ink Cartridge Access Door Open
Ink Cartridge Missing
Ink Cartridge Error
Ink Cartridge Unsupported
Load Paper Source with Size Paper
Memory Device Error
Network x Software Error
Ink Low
Printhead Cannot Move
Printhead Error
Paper Tray x Removed
Printer Memory Full
Scanner ADF Cover Open
Scanner Disabled
Standard Network Software Error
Unrecoverable Scan Error
Paper jam in the printer
Clearing paper jams
Paper jam in the duplex unit
Paper jam in the ADF select models only
Check Paper Condition
Paper or specialty media misfeeds
Check Paper Loading
Print troubleshooting
Printed page has ink smears or smudges
Streaks or lines on printed image
Print speed is slow
Computer slows down when printing
Copy and scan troubleshooting
Partial copies or scans of documents or photos
Copier or scanner does not respond
Scanner unit does not close
Poor copy or scanned image quality
Cannot scan to a computer over a network
Mail troubleshooting
Scan was not successful
Scanning takes too long or freezes the computer
Check Your Proxy Configuration
Fax troubleshooting
Fax troubleshooting checklist
Connection checklist
Cannot send faxes
Enable Error Correction
Decrease the Transmission Speed of the FAX Modem
Cannot receive faxes
Enable Automatic FAX Conversion
Make Sure That the Dial Prefix Setting is Correct
Setup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK
Cannot run the fax software
Error Message What it indicates Possible solutions
Fax error messages on the printer control panel
Troubleshooting 161
Memory card troubleshooting
Network troubleshooting checklist
Network troubleshooting
Memory card troubleshooting checklist
Nothing happens when a memory card is inserted
Make Sure the USB Port on the Computer is Working
Wireless Networking
Continue button is unavailable
Make Sure the Printer is Plugged in and Turned on
Make Sure the USB Cable is Working
RUN the Installer Again
Resetting the wireless settings to factory defaults
Wireless troubleshooting
Setup OK Demo Mode OK Off OK
Cannot print over wireless network
Troubleshooting 167
For Macintosh users with an access point
Wireless print server not installed
Locating the printer IP address
Resolving intermittent wireless communications issues
Troubleshooting 172
Ethernet network troubleshooting
Cannot print to the network printer
Embedded Web Server does not open
Check the Address Entered in the WEB Browser
Contacting customer support
Edition notice
Product information
Lexmark International, Inc All rights reserved
Trademarks
Government END Users
Noise emission levels
Modular component notice
Meter average sound pressure, dBA
Product power consumption
Battery notice Static sensitivity notice
Temperature information
Power consumption
Avis de conformité aux normes de l’industrie du Canada
Sleep Mode
Off mode
Industry Canada compliance statement
Regulatory notices for telecommunication terminal equipment
European Community EC directives conformity
182
Utilisation de ce produit en Suisse
Using this product in Switzerland
Verwendung dieses Produkts in der Schweiz
Industry Canada Canada
Regulatory notices for wireless products
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Industry Canada Canada
186
Limited warranty
Statement of Limited Warranty
Lexmark International, Inc., Lexington, KY
Extent of limited warranty
Limited warranty service
Additional rights
Limitation of liability
Numerics
Index
EAP‑TLS
Page
Page
PIN
Page
Page
VPN