Lexmark 90T9105 Print troubleshooting, Poor quality at the edges of the page, For Windows users

Page 144

Print troubleshooting

“Poor quality at the edges of the page” on page 144

“Streaks or lines on printed image” on page 144

“Print speed is slow” on page 145

“Computer slows down when printing” on page 145

Poor quality at the edges of the page

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK MINIMUM PRINT SETTINGS

Unless you are using the borderless feature, use these minimum print margin settings:

Left and right margins:

6.35 mm (0.25 in.) for letter-size paper

3.37 mm (0.133 in.) for all paper sizes except letter

Top margin: 1.7 mm (0.067 in.)

Bottom margin: 12.7 mm (0.5 in.)

SELECT THE BORDERLESS PRINT FEATURE

For Windows users:

1With a document or photo open, click File Print.

2Click Properties, Preferences, Options, or Setup.

3From the Paper Options section of the Print Setup tab, select Borderless.

For Macintosh users:

1With a document or photo open, choose File > Print.

2From the Printer pop-up menu, choose the printer.

3If necessary, click Advanced.

4From the print options pop-up menu, choose Paper Handling.

5From the Destination Paper Size section, select Scale to fit paper size.

6From the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in the name. For example, if you are printing on a 4 x 6 photo card, then choose US 4 x 6 in (Borderless).

Streaks or lines on printed image

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE INK LEVELS

Replace low or empty ink cartridges.

Troubleshooting

144

Image 144
Contents Lexmark Pro900 Series Users Guide Machine types 4444 Models 301, 30EContents Safety informationUsing the printer control panel buttons and menus Using the printer softwarePrinting CopyingScanning Using SmartSolutions TroubleshootingNetworking Maintaining the printerIndex NoticesPrint troubleshooting Copy and scan troubleshootingPage Safety information SAVE THESE INSTRUCTIONSAbout your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyFinding information about the printer Conserving inkRecycling PublicationsAdditional setup and instructions for using the printer SmartSolutions Users Guide and HelpUsers Guide Understanding the parts of the printer Use theSecond paper tray Tray Using genuine Lexmark ink cartridges Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark productsPart Number PaperUsing the printer control panel buttons and menus Using the printer control panelUnderstanding the home screen Display itemDescription Navigating menus using the touch screen Left arrowScroll left AcceptChanging the Power Saver timeout 3 Touch More Options5 Touch Paper Type Resetting to factory settings Saving paper and energy with Eco-ModeUsing the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Lexmark Fax Solutions referred to as Fax SolutionsLexmark Wireless Setup Utility referred to as Wireless Setup Utility Lexmark Service Center referred to as Service CenterUsing the Macintosh printer software Printer softwareSoftware resident in the Macintosh OS Finding and installing optional software For Windows usersFor Macintosh users 3 Select Printer HomeReinstalling the printer software Checking for software updatesEnabling automatic software updates Uninstalling the printer softwareInstalling the printer software Using the World Wide WebLoading paper and original documents Loading the paper tray4 Load the paper 6 Insert the tray 7 Flip up the paper stop to catch the paper as it exitsLoading envelopes or photo paper 4 Load envelopes or photo paper 6 Insert the tray Loading paper and original documentsLoading various paper types Load up toMake sure 10 envelopes 25 sheets of labels 50 transparencies Loading paper and original documents Saving paper default settings a Touch Paper Tray LinkingLoading original documents on the scanner glass Loading original documents into the ADFb Click Properties, Preferences, Options, or Setup PrintingTips for printing Printing basic documentsCollating printed copies Printing pages in reverse orderPrinting multiple pages on one sheet If the printer is using a USB connection If the printer is using a Wireless connection selected models onlyPrinting documents from a memory card or flash drive Windows only 2 Touch Print DocumentsPrinting specialty documents Printing envelopesPrinting labels Printing on custom-size paper Tips on loading label sheetsa Select Use custom page size Using a memory card or flash drive with the printer Working with photosInserting a memory card Printing photos using the printer control panel Editing photos using the printer control panelSupported memory cards and file types TipsPrinting photos from a memory device using the printer software For Windows usersFor Macintosh users Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Connected. Use Camera to choose and print photos3 Navigate to Print Proof Sheet More Options Proof Sheet Print Proof SheetPrinting from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled deviceBluetooth Dongle Connected appears on the display Portrait LandscapePrinting on both sides of the paper duplexing manually Setting your printer as the default printer Managing print jobs2 Click Print & Fax Changing the printing mode Changing the printing mode for a single print jobFor Windows users For Macintosh usersPausing print jobs Resuming print jobsCanceling print jobs Copying Tips for copyingMaking copies Copying photos Copying an ID cardCopying a two-sided document 4 Touch ContinueAdjusting copy quality Enlarging or reducing imagesMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on one pageCopying multiple pages on one sheet 5 Touch More OptionsMaking a duplex copy Making a duplex copy automaticallyMaking a duplex copy manually Canceling copy jobs To cancel a copy job, pressScanning stops and the printer returns to the previous menu Copying Scanning Tips for scanningScanning to a local or network computer Using the printer control panel Scanning to a flash drive or memory cardScanning photos into an editing application Using the printer software 4 Select Printer HomeScanning documents into an editing application 8 Click Preview/Edit6 Click Document Scanning directly to e-mail using the printer software Scanning to a PDFScanning FAQ Why am I being asked for a PIN?How can I improve the quality of a scan? How do I scan in black and white?Canceling scan jobs What is an application list, and how do I update it?Updating the application list Setting up the printer to e-mail Setting up the e-mail functionChanging the e-mail settings after setup If you want to change the SMTP server settingsCreating an e-mail contact list using the printer control panel Creating an e-mail contact list using the printer softwareIf you want to change the e-mail settings Creating an e-mail contact listSending e-mail 3 Click Printer Home5 Click Select from phonebook Tips for e-mailing Scanning a document or photo to e-mailCanceling an e-mail Attaching a document or photo to e-mail2 Touch Attach File to E-mail a Touch Attach document to E-mailSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineTips for this setup FaxingSetup 2 Printer is sharing the line with an answering machine Connected to the same telephone wall jackConnected to different wall jacks Tips for this setup Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setupTo connect Scenario 4 Digital telephone service through a cable provider Setup 1 Printer is connected directly to a cable modemScenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in countries that use serial connection Connecting the printer to a wall jack in Germany Setting the fax header Fax Setup Dialing and Sending Your Fax NameEntering your user information 3 Touch Your Fax NumberConfiguring the fax settings Configuring fax settings using the fax softwareSetting the fax footer Using the Fax Setup Wizard in WindowsConfiguring fax settings using the printer control panel Creating a contact list using the fax software Creating a contact listCreating a contact list using the printer control panel Sending faxesc Touch Add Fax Number Sending faxes using the printer control panel Sending faxes using the computerTips for sending faxes To send a fax to a single recipientFax Setup Ringing and Answering Auto Answer Receiving faxesTips for receiving faxes Receiving faxes automaticallyFaxing FAQ Receiving a fax manuallyWhat is a splitter and what type of splitter should I use? What is my fax number?What is my dialing prefix? When do I need to set Auto Answer to On?Fax Setup Ringing and Answering Ring Pattern How do I set the distinctive ring for the printer?How can I check the dial tone? Make sure the telephone line and the wall jack are workingHow do I adjust the speaker volume on the printer? What settings work best with digital voice mail?How do I change the resolution of the documents that I fax? Adjusting the dialing volumeHow do I send a fax using a phone calling card? How do I send a fax at a scheduled time?How do I know that the fax was sent successfully? Fax Setup Ringing and Answering Fax Forward How do I view the fax history of the printer?How do I print a fax on both sides of the paper? How do I forward a fax?Can I block faxes? Can I retrieve failed faxes?b Touch Turn On/Off Block Faxes From Add a Number to Block Add a NameInstalling the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup page Information you will need to set up the printer on a wireless networkInstalling the printer on a wireless network Installing the printer on other computersInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructionsAdding the printer to your wireless network Before you beginChanging wireless settings after installation 5 Click the Wireless setup utility linkAssigning a static IP address 6 Click the Set Static IP Address linkAdvanced wireless setup Creating an ad hoc wireless network2 Double-click Wireless Setup Assistant In Windows Vista7 Right-click the Wireless Network Connection icon 8 Click Properties 9 Click the Wireless Networks tabIn Windows XP 2 Click Control Panel 3 Click Network and Internet Connectionsb Select View Available Wireless Networks In WindowsIn Mac OS X version In Mac OS X version 10.4 and earlierAdding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS Wi-Fi Protected Setup5 Click Wireless setup utility link Using the printer wirelessly Using the printer locally USBIf the printer is currently set up locally using USB connection If the printer is currently set up for EthernetUsing the printer over an Ethernet network If the printer is currently set up for wireless5 Select Set as Default Printer from the menu Selecting the printer4 Double-click Lexmark Setup Assistant 6 Double-click Lexmark Setup AssistantAdd the printer Sharing a printer in a Windows environment In Mac OS X version 10.4 or earlierc Click Properties Installing the printer on an Ethernet network Sharing a printer in a Macintosh environment2 From the menu bar, click Help  System Preferences Help Networking FAQ Installing the printer on an Ethernet networkWhat is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network?How do I find out what type of security my network is using? How are home networks configured?Wired network example Wireless network examplesScenario 2 Wireless network with Internet access Scenario 3 Wireless network with no Internet accessWhy do I need an installation cable? How do I attach the installation cable?How are infrastructure and ad hoc networks different? InfrastructureAd hoc Finding the signal strength How can I improve wireless signal strength?MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION REMOVE SOURCES OF INTERFERENCEFor Macintosh users with a wireless access point For Macintosh users with an AirPort base stationWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How do I locate IP addresses? What is a key index? How to locate a printer IP addressHow are IP addresses assigned? 2 Click More InfoUsing SmartSolutions What is SmartSolutions?Pre-loaded solutions Custom solutionsCreating or customizing printer solutions Using the printer control panel Windows onlySmartSolutions More Options Launch SmartSolutions on my computer ExamplesFor Windows users Using the printer control panel Using the printer softwareMaintaining the printer Maintaining ink cartridgesCleaning the printhead nozzles More Options Clean Printhead or Deep Clean PrintheadCleaning the exterior of the printer Cleaning the scanner glassCleaning the touch screen Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead errors CHANGE THE LANGUAGE USING THE PRINTER MENUSIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEADSoftware did not install CHECK THE USB CONNECTIONRECONNECT THE PRINTER POWER SUPPLY MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTERREMOVE AND REINSTALL THE PRINTER SOFTWARE Print job does not print or is missing pagesREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODEPrinter is printing blank pages Printer is busy or does not respondJams and misfeeds troubleshooting MAKE SURE THE USB PORT IS ENABLED IN WINDOWSCannot print through USB Paper jam in the printerPaper jam in the duplex unit Paper jam in the ADF selected models only 2 Firmly grasp the paper, and then gently pull it out3 Reinsert the duplex unit 4 Touch DONE or press , depending on your printer modelADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Paper or specialty media misfeedsCHECK PAPER CONDITION CHECK PAPER LOADINGPrint troubleshooting CHECK MINIMUM PRINT SETTINGSSELECT THE BORDERLESS PRINT FEATURE Poor quality at the edges of the pageCopy and scan troubleshooting Computer slows down when printingMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESSET YOUR PRINTER AS THE DEFAULT PRINTER CLEAN THE SCANNER GLASSADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE Copier or scanner does not respondE-mail troubleshooting USE A LOWER SCANNING RESOLUTIONCHECK YOUR E-MAIL CONFIGURATION SETTINGS Scan was not successfulFax troubleshooting Fax troubleshooting checklistCHECK YOUR PROXY CONFIGURATION Cannot attach filesConnection checklist Fax Setup Dialing and Sending Max Send SpeedFax Setup Dialing and Sending Scan Cannot send faxesENABLE ERROR CORRECTION ENABLE AUTOMATIC FAX CONVERSIONMAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT Cannot receive faxesMAKE SURE THAT FAX FORWARDING IS DISABLED INCREASE THE RINGER VOLUMEFax Setup Ringing and Answering Manual Answer Code MAKE SURE THE FAX SOFTWARE IS INSTALLEDFax error messages on the printer control panel MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODEMAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERNo Answer Memory card troubleshooting Memory card troubleshooting checklistNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveNetwork troubleshooting Photos do not transfer from a memory card across a wireless networkNetwork troubleshooting checklist MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVEWireless Networking The Continue button is unavailableEthernet Networking MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL RECONNECT THE POWER SUPPLYTRY RUNNING THE INSTALLER AGAIN MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ONWireless troubleshooting Cannot print and there is a firewall on the computerResetting the wireless settings to factory defaults Cannot print over wireless networkDemo Mode MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTERCHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGSFor Macintosh users with a wireless access point For Macintosh users with an AirPort base station In Mac OS X versionIn Mac OS X version 10.4 and earlier Wi-Fi indicator light is not lit d Click Advanced TCP/IP or TCP/IPSELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORTCHECK NETWORK NAME Wi-Fi indicator light is blinking orange during installation If you are using WEP securityIf you are using WPA security If you are using WEP security b Double-click Network Utility 10.168.1.101 3 Double-click Network UtilityMAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER Wireless print server not installed How to locate a printer IP address MAKE SURE THE WIRELESS PORT IS SELECTED Resolving intermittent wireless communications issues DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORKCHANGE THE CHANNEL THE WIRELESS ROUTER USES ELIMINATE SOURCES OF INTERFERENCECONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK CHECK FOR WIRELESS ADAPTER UPDATES CHANGE ALL NETWORK DEVICES TO THE SAME TYPEPURCHASE A NEW ROUTER Notices Product informationEdition notice 2009 Lexmark International, Inc. All rights reservedUNITED STATES GOVERNMENT RIGHTS TrademarksLicensing notices DirectoryNoise emission levels Temperature informationWaste from Electrical and Electronic Equipment WEEE directive 1-meter average sound pressure, dBABattery notice Power consumptionProduct power consumption Product disposalPower Saver LEXMARK LICENSE AGREEMENTSOff mode Total energy usage1 STATEMENT OF LIMITED WARRANTY. Lexmark warrants that the media e.g., diskette or compact disk on which the Software Program if any is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety 90 days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Lexmark or an Authorized Lexmark Reseller or Distributor. Lexmark will replace the Software Program should it be determined that the media does not conform to this limited warranty Page MICROSOFT CORPORATION NOTICES ADOBE SYSTEMS INCORPORATED NOTICEEuropean Community EC directives conformity Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment Notice to users of the US telephone network FCC requirementsSouth Africa telecommunications notice Notice to users of the Canadian telephone networkUsing this product in Switzerland Notice to users of the New Zealand telephone networkAvis réservé aux utilisateurs du réseau téléphonique du Canada Regulatory notices for wireless products Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraNotice to users in Brazil Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement Notice to users in the European Union Ελληνική Index Page Page printing documents from 40 printing photos using the proof memory card troubleshooting cannot print from a flashsetting up 90, 91 phone book, e-mail iron-on transfers loadingPage Page Page WPA passphrase locating
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301, Pro900, 30E, 4444, 90T9105 specifications

The Lexmark 30E, 301, and S500 series are renowned for their efficiency, reliability, and innovative technologies, making them a preferred choice for small to medium-sized businesses. Each of these models caters to a variety of printing requirements while maintaining high standards in performance and usability.

The Lexmark 30E is recognized for its compact design and versatility. As a monochrome laser printer, it excels in producing sharp, high-quality text documents. With a print speed that can reach up to 40 pages per minute, it is ideal for environments with moderate to high-volume printing needs. The printer is equipped with a robust processor and has a print resolution of up to 1200 x 1200 dpi, ensuring that documents are presented clearly and professionally. Additionally, it features automatic duplex printing, which not only saves on paper costs but also contributes to enhancing overall workplace efficiency.

The Lexmark 301 series builds on this foundation while offering enhanced capabilities and features. This series includes multifunction capabilities, which allow users to print, scan, copy, and fax from a single machine. With an intuitive touchscreen interface, operation is streamlined, making it accessible for all users. It supports mobile printing solutions, enabling users to print directly from smartphones or tablets, a feature that is increasingly crucial in today’s mobile-centric workplaces. The Lexmark 301 series uses advanced imaging technologies, ensuring high-quality output, vibrant graphics, and reliable document consistency.

The Lexmark S500 series stands out with its sophisticated color printing abilities and high-performance features. This series is engineered for higher volume printing, with options for both single and multi-function models. The S500 offers color print speeds that rival many monochrome printers, making it efficient for businesses that require rich, vivid color documents. It features Lexmark's award-winning imaging technology, which guarantees outstanding color accuracy and detail. Advanced security features, such as secure printing and user authentication, are also integrated, ensuring sensitive information remains protected.

In conclusion, the Lexmark 30E, 301, and S500 series printers are designed to meet the diverse needs of modern businesses. With their focus on speed, quality, and user-friendly interfaces, these printers not only enhance productivity but also provide cost-effective solutions for managing office tasks. Whether it’s a small office needing basic printing capabilities or a larger enterprise requiring multifunction devices, these Lexmark models deliver exceptional performance and reliability.