B Double-click Network Utility, For Macintosh users

2Ping the access point:

aClick , or click Start and then click Run.

bIn the Start Search or Run box, type cmd.

cPress Enter, or click OK.

The Command Prompt window opens.

dType ping followed by a space and the IP address of the wireless access point. For example: ping 192.168.1.100

ePress Enter.

3Check to see whether the access point responds:

•If the access point responds, you will see several lines appear that start with “Reply from.”

It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again.

•If the access point does not respond, it will take several seconds and then you will see “Request timed out.”

Try the following:

a Click , or click Start and then click Run.

b In the Start Search or Run box, type ncpa.cpl, and then press Enter. c Press Enter or click OK.

d Select the appropriate connection from the ones shown. e Right-click the connection, and then click Repair.

For Macintosh users

1Make sure AirPort is turned on:

aFrom the Apple menu, choose System Preferences.

bClick Network.

The AirPort status indicator should be green.

Notes:

•Yellow means the port is active but not connected.

•Red means the port has not been configured.

2Obtain the IP address of the wireless access point: a From the Apple menu, choose About This Mac. b Click More Info.

c From the Contents pane, choose Network.

dFrom the Active Services list, choose AirPort.

The bottom pane lists the details of the AirPort connection.

eWrite down the “Router” entry. This is typically the wireless access point.

3Ping the wireless access point:

aFrom the Finder desktop, choose Go > Utilities.

bDouble-clickNetwork Utility.

cClick the Ping tab.

Troubleshooting

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