Lexmark 90T7110 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

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Troubleshooting

45

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Incorrect language appears on the display” on page 45

•“Software did not install” on page 46

•“Print job does not print or is missing pages” on page 46

•“Printer is printing blank pages” on page 47

•“Printer is busy or does not respond” on page 47

•“Cannot delete documents from the print queue” on page 47

•“Cannot print through USB” on page 47

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

For Windows users

1Double‑click the software installer package. Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then do the following:

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

aClick or click Start, and then click Run.

bIn the Start Search or Run dialog, type D:\setup.exe.

cPress Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

2Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > > Device Setup > > Language >

2Press the up or down arrow button to scroll to the language you want, and then press .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press .

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Contents October Pro710 Series Quick Reference GuideImportant safety information Contents Edition notice Contents Configuring Wi‑Fi Protected Setup manuallyFinding information about the printer About your printerMinimizing your printers environmental impact Printer modelsSetting up the printer Printer featuresXxxx xx Xxxx xx xxxxx Page Set the country or region, and then press About your printer Set the time zone, and then press X x x x x x x x x x x Use Understanding the parts of the printerJam clearance cover Using the printer control panelSupported file types Using flash drivesUsing a flash drive with the printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Setup Maintenance Align Printer Cleaning the printhead nozzlesMaintaining ink cartridges Aligning the printheadUsing the printer software Installing the printer softwareSupported operating systems Using the Macintosh printer software Using the Windows printer softwareSoftware installed during printer installation Launching the Print dialogAccessing Web links Printing a document PrintingPrinting on both sides of the paper duplexing automatically For Windows usersPrinting photos from a flash drive Canceling print jobsPrinting documents from a flash drive WindowsWhat is LexPrint? Printing from a mobile deviceSupported printers Tips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Tips for scanning ScanningScanning to a local computer Scanning to a flash drive or memory cardWindows Windows 7 or earlier Scanning directly to e‑mail using the printer softwareDo one or more of the following Canceling scan jobsSetting up the e-mail function Canceling an e‑mailSending e-mail Tips for e‑mailingSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Connecting the printer to a wall jack in Germany Set your fax name and fax number Check the dial toneSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Setup Fax Setup Ringing and Answering Auto Answer Off Setup Fax Setup Ringing and Answering Auto Answer OnReceiving faxes automatically Receiving faxes manuallyInstalling the printer on a wireless network Wireless networkingUsing the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Windows onlyWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manuallyUsing the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method If Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootReconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted CorrectlyPrinter is busy or does not respond Printer is printing blank pagesCannot delete documents from the print queue Cannot print through USBFax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxesCannot run the fax software Cannot receive faxesWireless troubleshooting checklist Wireless network troubleshootingPrinting a network setup Locating IP addressesCannot print over wireless network For Macintosh users with an AirPort base station For Macintosh users with an access pointMac OS X version 10.5 or later Mac OS X version 10.4 or earlierFor Windows users Make Sure the Wireless Port is SelectedFor Macintosh users Locating the printer IP addressMake Sure Bidirectional Communication is Enabled Edition notice TrademarksLexmark International, Inc All rights reserved Index Index Ordering ink cartridges Does not print 46 paper
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