Lexmark 90T7110 manual Cannot print over wireless network

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Troubleshooting

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Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then try one or more of the following:

TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.

DISCONNECT FROM YOUR VPN SESSION

When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session, and then try printing again.

MAKE SURE DEMO MODE IS TURNED OFF

Select printer features are not available when Demo Mode is turned on.

From the printer control panel, navigate to:

> Setup > > Demo Mode > > Off >

CHECK YOUR WEP KEY OR WPA PASSPHRASE

If your access point is using WEP security, then the WEP key should be:

•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase should be:

•Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.

Note: If you do not know this information, then see the documentation that came with the access point, or contact your system support person.

CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box, Freebox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.

If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your internet service provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.

CHECK YOUR ADVANCED SECURITY SETTINGS

•If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.

•If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

•See if you have access to the Internet by opening your Web browser and accessing any site.

•If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

For Windows users

1Obtain the SSID of the network that the computer is connected to.

aType the IP address of your access point into the address field of your Web browser.

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Contents October Pro710 Series Quick Reference GuideImportant safety information Contents Edition notice Contents Configuring Wi‑Fi Protected Setup manuallyPrinter models About your printerFinding information about the printer Minimizing your printers environmental impactSetting up the printer Printer featuresXxxx xx Xxxx xx xxxxx Page Set the country or region, and then press About your printer Set the time zone, and then press X x x x x x x x x x x Use Understanding the parts of the printerJam clearance cover Using the printer control panelSupported file types Using flash drivesUsing a flash drive with the printer Removing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesInstalling ink cartridges Aligning the printhead Cleaning the printhead nozzlesSetup Maintenance Align Printer Maintaining ink cartridgesUsing the printer software Installing the printer softwareSupported operating systems Launching the Print dialog Using the Windows printer softwareUsing the Macintosh printer software Software installed during printer installationAccessing Web links For Windows users PrintingPrinting a document Printing on both sides of the paper duplexing automaticallyWindows Canceling print jobsPrinting photos from a flash drive Printing documents from a flash driveWhat is LexPrint? Printing from a mobile deviceSupported printers Making a two‑sided duplex copy automatically CopyingTips for copying Making copiesCanceling copy jobs Scanning to a flash drive or memory card ScanningTips for scanning Scanning to a local computerWindows Windows 7 or earlier Scanning directly to e‑mail using the printer softwareDo one or more of the following Canceling scan jobsTips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Connecting the printer to a wall jack in Germany Make sure the telephone line and the wall jack are working Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallyUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Receiving faxes manually Setup Fax Setup Ringing and Answering Auto Answer OnSetup Fax Setup Ringing and Answering Auto Answer Off Receiving faxes automaticallyInstalling the Wireless Setup Utility Windows only Wireless networkingInstalling the printer on a wireless network Using the Wireless Setup Utility Windows onlyWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manuallyUsing the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingMake Sure the INK Cartridges are Inserted Correctly Software did not installReconnect the Printer Power Supply Print job does not print or is missing pagesCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot run the fax software Cannot receive faxesLocating IP addresses Wireless network troubleshootingWireless troubleshooting checklist Printing a network setupCannot print over wireless network Mac OS X version 10.4 or earlier For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.5 or laterLocating the printer IP address Make Sure the Wireless Port is SelectedFor Windows users For Macintosh usersMake Sure Bidirectional Communication is Enabled Edition notice TrademarksLexmark International, Inc All rights reserved Index Index Ordering ink cartridges Does not print 46 paper
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