Lexmark 90T7110 manual Software did not install, Print job does not print or is missing pages

Page 46

Troubleshooting

46

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1Turn the printer on, and then open the printer.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

3Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

Page 45 Page 47
Image 46
Page 45 Page 47
Contents Pro710 Series Quick Reference Guide OctoberImportant safety information Contents Contents Configuring Wi‑Fi Protected Setup manually Edition noticeMinimizing your printers environmental impact About your printerFinding information about the printer Printer modelsPrinter features Setting up the printerXxxx xx Xxxx xx xxxxx Page Set the country or region, and then press About your printer Set the time zone, and then press X x x x x x x x x x x Understanding the parts of the printer UseUsing the printer control panel Jam clearance coverUsing flash drives Supported file typesUsing a flash drive with the printer Replacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Removing ink cartridgesInstalling ink cartridges Maintaining ink cartridges Cleaning the printhead nozzlesSetup Maintenance Align Printer Aligning the printheadInstalling the printer software Using the printer softwareSupported operating systems Software installed during printer installation Using the Windows printer softwareUsing the Macintosh printer software Launching the Print dialogAccessing Web links Printing on both sides of the paper duplexing automatically PrintingPrinting a document For Windows usersPrinting documents from a flash drive Canceling print jobsPrinting photos from a flash drive WindowsPrinting from a mobile device What is LexPrint?Supported printers Making copies CopyingTips for copying Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning to a local computer ScanningTips for scanning Scanning to a flash drive or memory cardScanning directly to e‑mail using the printer software Windows Windows 7 or earlierCanceling scan jobs Do one or more of the followingSending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Connecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Check the dial toneSet your fax name and fax number Make sure the telephone line and the wall jack are workingSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes automatically Setup Fax Setup Ringing and Answering Auto Answer OnSetup Fax Setup Ringing and Answering Auto Answer Off Receiving faxes manuallyUsing the Wireless Setup Utility Windows only Wireless networkingInstalling the printer on a wireless network Installing the Wireless Setup Utility Windows onlyConfiguring Wi‑Fi Protected Setup manually What is Wi‑Fi Protected Setup?Using the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Setup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootPrint job does not print or is missing pages Software did not installReconnect the Printer Power Supply Make Sure the INK Cartridges are Inserted CorrectlyCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Cannot run the fax softwarePrinting a network setup Wireless network troubleshootingWireless troubleshooting checklist Locating IP addressesCannot print over wireless network Mac OS X version 10.5 or later For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.4 or earlierFor Macintosh users Make Sure the Wireless Port is SelectedFor Windows users Locating the printer IP addressMake Sure Bidirectional Communication is Enabled Trademarks Edition noticeLexmark International, Inc All rights reserved Index Index Ordering ink cartridges Does not print 46 paper
Top Page Image Contents