Lexmark 90T7110 manual Printer is printing blank pages, Printer is busy or does not respond

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Troubleshooting

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REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 16 for more information.

If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again.

2Load plain, unmarked paper.

3From the printer control panel, navigate to: > Setup > > Maintenance >

4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press . A cleaning page prints.

5Load plain, unmarked paper.

6From the Maintenance menu screen, press the up or down arrow button to scroll to Align Printer, and then press .

An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer.

If the printer will not come out of Sleep mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Run the Device Manager.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type devmgmt.msc > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

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Contents October Pro710 Series Quick Reference GuideImportant safety information Contents Edition notice Contents Configuring Wi‑Fi Protected Setup manuallyPrinter models About your printerFinding information about the printer Minimizing your printers environmental impactSetting up the printer Printer featuresXxxx xx Xxxx xx xxxxx Page Set the country or region, and then press About your printer Set the time zone, and then press X x x x x x x x x x x Use Understanding the parts of the printerJam clearance cover Using the printer control panelSupported file types Using flash drivesUsing a flash drive with the printer Removing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesInstalling ink cartridges Aligning the printhead Cleaning the printhead nozzlesSetup Maintenance Align Printer Maintaining ink cartridgesSupported operating systems Using the printer softwareInstalling the printer software Launching the Print dialog Using the Windows printer softwareUsing the Macintosh printer software Software installed during printer installationAccessing Web links For Windows users PrintingPrinting a document Printing on both sides of the paper duplexing automaticallyWindows Canceling print jobsPrinting photos from a flash drive Printing documents from a flash driveSupported printers What is LexPrint?Printing from a mobile device Making a two‑sided duplex copy automatically CopyingTips for copying Making copiesCanceling copy jobs Scanning to a flash drive or memory card ScanningTips for scanning Scanning to a local computerWindows Windows 7 or earlier Scanning directly to e‑mail using the printer softwareDo one or more of the following Canceling scan jobsTips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone serviceScenario 2 Digital Subscriber Line DSL Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Connecting the printer to a wall jack in Germany Make sure the telephone line and the wall jack are working Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallyCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Receiving faxes manually Setup Fax Setup Ringing and Answering Auto Answer OnSetup Fax Setup Ringing and Answering Auto Answer Off Receiving faxes automaticallyInstalling the Wireless Setup Utility Windows only Wireless networkingInstalling the printer on a wireless network Using the Wireless Setup Utility Windows onlyUsing the Wireless Setup Assistant Macintosh only What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Personal Identification Number PIN Method Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingMake Sure the INK Cartridges are Inserted Correctly Software did not installReconnect the Printer Power Supply Print job does not print or is missing pagesCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot run the fax software Cannot receive faxesLocating IP addresses Wireless network troubleshootingWireless troubleshooting checklist Printing a network setupCannot print over wireless network Mac OS X version 10.4 or earlier For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.5 or laterLocating the printer IP address Make Sure the Wireless Port is SelectedFor Windows users For Macintosh usersMake Sure Bidirectional Communication is Enabled Lexmark International, Inc All rights reserved Edition noticeTrademarks Index Index Ordering ink cartridges Does not print 46 paper
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