Primera Technology RX900 Troubleshooting and Maintenance, Solving Print Alignment Problems

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TOC

INDEX

Section 6: Troubleshooting and Maintenance

A. SOLVING PRINT ALIGNMENT PROBLEMS

Image is Vertically Offset

The RX900 decides where to start printing by detecting the start of die-cut label, detecting a black mark on the back or detecting a thru-hole that corresponds to the start of the label.

The following items can cause the label sensor to improperly detect the start of a label:

1.Top of Form (TOF). TOF stands for Top of Form and this setting allows you to fine tune the alignment of your printing on your label stock. This will be factory calibrated. If fine tuning is needed, increase this setting to move the image down on the label; decrease this setting to move the image up on the label. The unit of measure is 0.1mm. This setting is found on the Alignment Tab of the PTStatus Monitor.

2.Nonstandard / Non-translucent Backing Material. Test the unit with the label sample material that came with the unit. If it prints correctly, your label stock may not be compatible. The label sensor needs to see the difference between a label and a backing material by seeing through the label stock for light variations. If it can not see through the label, problems will arise. If you must use this type of

Troubleshooting and Maintenance 45

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Contents 021711-511287 All rights reserved Interactive Feature Table of Contents Page Thank YOU… Getting StartedChoosing a Good Location Unpacking and Inspection Identifying the Parts This illustration shows the interior of the printer Recommended PC Specifications Computer SpecificationsLabel Stock Label and Roll SpecificationsLeft margin offset Label Side Out Roll O.D Installing Label Stock Roll Guide Movable Throat Guide Fixed Throat Guide Circular Labels Adjusting the Label Stock TOF TOP of Form SensorThrough-Hole Labels SET the Stock Sensor Mode SET the Output Mode TOC Setup Using RfidSet Marker Printing and Encoding Other Functions Ink Cartridges Status Monitor Monitoring INK Levels Using the Cost Estimator Replacing INK Cartridges / LOW INK Warning TOC TOC Printing Using NicelabelTOC TOC TOC TOC TOC Creating Barcodes in Nicelabel RSS TOC Printing from Other Programs Adjusting Print Alignment TOC Creating a Full Bleed Print Printer Driver Settings To find Driver Settings Portrait Landscape Paper SizeColor Matching Ink Saturation Solving Print Alignment Problems Troubleshooting and MaintenanceImage is Vertically Offset Image is printing horizontally offset Solving Print Quality Problems Maintenance Station Color Matching and Design Tips DPI Image printed with the LX900 TOC Create a Support Report Cleaning the PrinterAutomatic method Cleaning the PrintheadReplacing the Printhead Manual methodTOC TOC Explanation Interpreting the PRINTER’S Indicator LightsSource Location Technical SupportMedia Types Section Technical SpecificationsPrinting History Battery Notice DPI IndexTOF