Primera Technology RX900 user manual Create a Support Report, Cleaning the Printer

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INDEX

D. CREATE A SUPPORT REPORT

If you are encountering any problems with you RX900 tech support may ask you to create a Tech Support Report. You can do this from the Status Monitor by clicking the "i" icon and clicking Create Report… A zip file will be create on your desktop.

E. CLEANING THE PRINTER

If any ink has gotten on to the printer casing itself, the case of the printer can be cleaned with an ammonia based window cleaner and a lint-free cloth.

Over time, ink overspray may gather at the base of the printer. The printer is designed using a vacuum system to gather most of this ink on a series of saturation pads. Eventually, these pads may need to be replaced. Contact tech support to determine if pad replacement is necessary.

52Troubleshooting and Maintenance

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Contents 021711-511287 All rights reserved Interactive Feature Table of Contents Page Choosing a Good Location Getting StartedThank YOU… Unpacking and Inspection Identifying the Parts This illustration shows the interior of the printer Computer Specifications Recommended PC SpecificationsLabel and Roll Specifications Label StockLeft margin offset Label Side Out Roll O.D Installing Label Stock Roll Guide Movable Throat Guide Fixed Throat Guide Adjusting the Label Stock TOF TOP of Form Sensor Circular LabelsThrough-Hole Labels SET the Stock Sensor Mode SET the Output Mode TOC Using Rfid SetupSet Marker Printing and Encoding Other Functions Ink Cartridges Status Monitor Monitoring INK Levels Using the Cost Estimator Replacing INK Cartridges / LOW INK Warning TOC TOC Using Nicelabel PrintingTOC TOC TOC TOC TOC Creating Barcodes in Nicelabel RSS TOC Printing from Other Programs Adjusting Print Alignment TOC Creating a Full Bleed Print Printer Driver Settings To find Driver Settings Paper Size Portrait LandscapeColor Matching Ink Saturation Image is Vertically Offset Troubleshooting and MaintenanceSolving Print Alignment Problems Image is printing horizontally offset Solving Print Quality Problems Maintenance Station Color Matching and Design Tips DPI Image printed with the LX900 TOC Cleaning the Printer Create a Support ReportCleaning the Printhead Automatic methodManual method Replacing the PrintheadTOC TOC Interpreting the PRINTER’S Indicator Lights ExplanationTechnical Support Source LocationSection Technical Specifications Media TypesPrinting History Battery Notice Index DPITOF