Philips 196E3L user manual Customer care and warranty

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7. Customer care and warranty

Philippines:

Company: Glee Electronics, Inc.

Address: Unit 1103-1104 11F The Taipan Place Bldg. F. Ortigas Center Pasig City

Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60

Fax: (02) 6334563

E-mail: jim.gawson@glee.com.ph

Service hours: Mon.~Fri. 8:00am~6:00pm

Singapore:

Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center)

Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762

Tel: (65) 6882 3999

Fax: (65) 62508037

E-mail: consumer.care.sg@philips.com

Service hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm

Taiwan:

Company: FETEC.CO

Address: No.499, Ciwen Rd.,Taoyuan City,Taoyuan County 330,Taiwan

Consumer Care: 0800-231-099

Tel: (03)3169920

Fax: (03)3169930

E-mail: knlin08@xuite.net

Service hours: Mon.~Fri. 8:30am~7:00pm

Thailand:

Company: Axis Computer System Co., Ltd.

Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310 Thailand

Tel: (662) 934-5498

Fax: (662) 934-5499

E-mail: axis5@axiscomputer.co.th

Service Hours: Mon.~Fri. 08:30am~05:30pm

Vietnam:

1. Ho Chi Minh City :

Company: FPT Service Informatic Company Ltd. - Ho Chi Minh City Branch

Address: 207/4 Nguyen Van Thu Street, District 1, HCM City

Tel: +84 8 38248007

Fax: +84 8 38248010

E-mail:Thanght@fpt.com.vn

Service hours: Mon.To Fri.: 8:00am–12:00am,

1:30pm–5:30pm; Sat.: 8:00am-12:00am

2. Danang City :

Company: FPT Service Informatic Company Ltd. - Da nang Office

Address: 336 Le Duan Street - Thanh Khe District - Đa Nang City

Tel: 05113.562666; Fax: 05113.562662

Tel: +84 511 3562666

Fax: +84 511 3562662

E-mail: khangndv@fpt.com.vn

Service hours: Mon.To Fri.: 8:00am-12:00am,

1:30pm–5:30pm; Sat.: 8:00am-12:00am

3. Can tho Province :

Company: FPT Service Informatic Company Ltd. - Can Tho Office

Address: 71/4 Tran Phu Street, Ninh Kieu District, Can tho City

Tel: +84 5113.562666

Fax: +84 5113.562662

E-mail: nhieptv@fpt.com.vn

Service hours: Mon.To Fri.: 8:00am-12:00am,

1:30pm-5:30pm; Sat.: 8:00am-12:00am

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Contents 196E3L Table of Contents Safety precautions and maintenance Temperature 0-40C 32-95F Humidity 20-80% RHOperation Notational Descriptions Weee Setting up the monitor Installation Package contentsColumn Setting up the monitor Main menu Sub menu Basic and simple instruction on the control keysResolution notification Remove the Base How does it work? SmartImage Lite What is it?Why do I need it? Image OptimizationWhy do I need it? Philips SmartControl Lite Start with Standard pane Adjust menu Color menu Next goes to the succeeding target 6-targets On single input displays, this pane will not be visible Task Tray Menu Enabled Task Tray Menu DisabledExit Close SmartControl Lite YES Technical SpecificationsTFT-LCD LEDPower On mode typical 13.92W Energy Consumption WxHxD Box dimension WxHxDProduct without stand Rohs YES Epeat Mtbf30,000 hrs Environmental720x400 Power Management Automatic PowerSavingAutomatic power saving feature Regulatory Information Reorient or relocate the receiving antenna Federal Communications Commission FCC Notice U.S. OnlyFCC Declaration Commission Federale de la CommunicationPlassering/Ventilasjon Polish Center for Testing and Certification NoticePaikka/Ilmankierto VaroitusAchtung Beim Aufstellen Ergonomie Hinweis nur DeutschlandTypes of Pixel Defects Customer care and warrantyPhilips Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsAdjacent dark subpixels Black Dot DefectsTotal bright dot defects of all types Dark subpixelAsia Latin AmericaNorth America PacificWhat is excluded? €0,09 Your Guarantee in Central and Eastern Europe Bulgaria Fujitsu Services OUBelarus IBALatvia Hungary SlovakiaSlovenia PC HandArgentina BrazilCompany See ASP-BRZ Tel 55 11 Email moacir.minozzo@aoc.com.brASC Bali ASC MedanASC Yogya ASC SurabayaCustomer care and warranty WHO is COVERED? What is COVERED? Where can I GET More INFORMATION? What is EXCLUDED?Your warranty does not cover Where is Service AVAILABLE?To GET Warranty Service in Canada Your International Guarantee Dear Customer Troubleshooting & FAQs TroubleshootingNo Picture Power LED not lit Green, red, blue, dark, and white dots appears on the screen Power on light is too strong and is disturbingRun Windows Update and updated monitor and/or video driver SmartControl Lite FAQsIcm? Q4 How do I adjust the resolution? Q10 Can I connect my monitor to any PC, workstation or Mac? Q7 How should I clean the monitor surface?Color TemperatureThe 2 settings are 6500K, and 9300K Q9 Can the Philips monitor be mounted on the wall?Troubleshooting & FAQs