Xerox 701P47393 Click Contact Information to view, Click Software Updates to, Support Requests

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How do I start using Remote Services?

Link	Description

Setup	Click [Setup] to verify settings for the
	Remote Services proxy server and
	network settings.

History	Click [History] to view a status table
	listing all service tasks you have
	received from Xerox Support.

Contact	Click [Contact Information] to view
	the information; Customer Address,
	FreeFlow Print Server Version, Print
	Engine Serial Number, Host ID, and IP
	Address.
	On this page click [Contact Xerox] to
	open an automatically addressed
	email message you can send to Xerox
	Support.

Software Updates	Click [Software Updates] to
	download operating system patches,
	Remote Service patches, and
	FreeFlow Print Server patches. This
	link appears on the Home page only
	when software updates are available.
	Alternately, you can access the
	Software Updates page via the
	Software Updates tab on the [Home:
	Support Requests] page.

6	User Guide

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Contents User Guide Page Table of contents How are software updates delivered? What is PrInteract Remote Services? Benefits of Remote ServicesWhat is PrInteract Remote Services? Open the Remote Services Home Setup Network Settings How do I start using Remote Services?Remote Services network configuration Click Apply New SettingsUser access Launching the Remote Services applicationHome page navigation Click Contact Information to view Click Software Updates toSupport Requests Select Home Setup Enable or disable application featuresHow can I customize application preferences? Select Home Problem Reporting Settings Customize settings for data capture and transferTo specify settings for captured files To specify options for transferring data filesTo specify FTP Settings Modify proxy server settings Select Home Setup Network SettingsClick Home Support Access. a support dialog box opens Accept a Xerox request to enable desktop sharingHow do I request Xerox support? Email Contact How do I request Xerox support?How does Xerox ensure quality support? Data Capture & Transfer Update AttributesRemote Monitoring RM Execute ScriptSoftware Updates Download and Execute ScriptHow does Xerox ensure quality support? How are problems identified and reported? CaptureTo capture machine and/or job data Machine Job Remote MonitoringTransfer To transfer machine and/or job data to XeroxMachine Job Machine & Job Capture & TransferTo capture and transfer data to Xerox in a single step Click the Start Capture & Transfer buttonSelect Home Problem Reporting File Cleanup File CleanupFiles Ready for Transfer How are problems identified and reported? Can I automatically submit meter readings? MeterAssistantCan I automatically submit meter readings? Is an activity history available? Remote Services Installation-software updates installedInformation provided on History Is an activity history available? How are software updates delivered? Types of software updatesHow are software updates delivered?