Xerox 701P47393 manual How does Xerox ensure quality support?

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How does Xerox ensure quality support?

16	User Guide

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Contents User Guide Page Table of contents How are software updates delivered? What is PrInteract Remote Services? Benefits of Remote ServicesWhat is PrInteract Remote Services? How do I start using Remote Services? Remote Services network configurationOpen the Remote Services Home Setup Network Settings Click Apply New SettingsUser access Launching the Remote Services applicationHome page navigation Support Requests Click Software Updates toClick Contact Information to view How can I customize application preferences? Enable or disable application featuresSelect Home Setup Customize settings for data capture and transfer To specify settings for captured filesSelect Home Problem Reporting Settings To specify options for transferring data filesTo specify FTP Settings Modify proxy server settings Select Home Setup Network SettingsHow do I request Xerox support? Accept a Xerox request to enable desktop sharingClick Home Support Access. a support dialog box opens Email Contact How do I request Xerox support?How does Xerox ensure quality support? Update Attributes Remote Monitoring RMData Capture & Transfer Execute ScriptSoftware Updates Download and Execute ScriptHow does Xerox ensure quality support? How are problems identified and reported? CaptureTo capture machine and/or job data Machine Job Remote MonitoringTransfer To transfer machine and/or job data to XeroxCapture & Transfer To capture and transfer data to Xerox in a single stepMachine Job Machine & Job Click the Start Capture & Transfer buttonFiles Ready for Transfer File CleanupSelect Home Problem Reporting File Cleanup How are problems identified and reported? Can I automatically submit meter readings? MeterAssistantCan I automatically submit meter readings? Information provided on History Remote Services Installation-software updates installedIs an activity history available? Is an activity history available? How are software updates delivered? Types of software updatesHow are software updates delivered?