Xerox 701P47393 manual Home page navigation

Page 9

How do I start using Remote Services?

Home page navigation

The table that follows identifies each link located on the Home page and describes when to use each link.

 

Link

 

Description

 

 

 

 

Problem Reporting

Click [Problem Reporting] to display

 

 

options for capturing and transferring

 

 

job and/or machine data. Data capture

 

 

and transfer is usually necessary after

 

 

Xerox conducts a preliminary

 

 

investigation of your environment and

 

 

needs additional data for further

 

 

analysis.

 

 

 

 

Support Requests

Click [Support Requests] to display a

 

 

table of requests Xerox Support has

 

 

forwarded to you. Execution of these

 

 

requests helps to ensure optimum

 

 

operability of your print environment.

 

 

Different types of support requests

 

 

you may receive are:

 

 

Remote Monitoring

 

 

• Data Capture and Transfer

 

 

Update Attributes

 

 

Execute Script

 

 

• Download and Execute Script

 

 

Software Updates

 

 

 

 

Support Access

Click [Support Access] to accept a

 

 

verbal request from Xerox Support to

 

 

activate two-way, online

 

 

communication. The Support Access

 

 

page is used to communicate with

 

 

Xerox using a dynamic chat window

 

 

and to enable permission-based

 

 

desktop sharing with either desktop

 

 

control or view-only privileges.

 

 

 

 

MeterAssistant

Click [MeterAssistant] to view a

 

 

statistical summary table of automatic

 

 

meter readings. This feature is

 

 

available on monochrome and

 

 

highlight color printers, only.

 

 

 

 

 

 

 

 

 

 

 

 

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is PrInteract Remote Services?What is PrInteract Remote Services? Remote Services network configuration How do I start using Remote Services?Open the Remote Services Home Setup Network Settings Click Apply New SettingsLaunching the Remote Services application User accessHome page navigation Click Software Updates to Click Contact Information to viewSupport Requests Enable or disable application features Select Home SetupHow can I customize application preferences? To specify settings for captured files Customize settings for data capture and transferSelect Home Problem Reporting Settings To specify options for transferring data filesTo specify FTP Settings Select Home Setup Network Settings Modify proxy server settingsAccept a Xerox request to enable desktop sharing Click Home Support Access. a support dialog box opensHow do I request Xerox support? How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Remote Monitoring RM Update AttributesData Capture & Transfer Execute ScriptDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Remote Monitoring To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferTo capture and transfer data to Xerox in a single step Capture & TransferMachine Job Machine & Job Click the Start Capture & Transfer buttonFile Cleanup Select Home Problem Reporting File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Remote Services Installation-software updates installed Is an activity history available?Information provided on History Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?