Xerox 701P47393 manual Transfer, To transfer machine and/or job data to Xerox

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How are problems identified and reported?

Transfer

The Transfer utility enables your site operator to transmit previously captured data as described in the topic, Capture.

There are several different ways to transfer captured data. Data may be transferred directly to:

Xerox Support Server

FTP site

CD writer

NOTE: The destination is set via the Problem Reporting: Settings

page: Transfer tab.

To transfer machine and/or job data to Xerox

1.Select either [Problem Reporting: Transfer] or the [Files Ready to Transfer] link.

The Files to Transfer table opens. This table has four columns of information–the Call Log ID, Type, Capture Date, and Status columns. The Status column indicates whether the file is Not Transferred, In-Progress, or Completed.

2.Select the file you want to transfer.

3.If desired, you may click the arrow positioned before the File ID. This expands the view and displays additional file information.

4.Click the [Start Transfer] button.

If the system needs additional information, a dialog box opens asking for additional information.

The system validates the transfer ID provided by Xerox Support and then transfers the files to either your Xerox Support Server, an FTP site, or to a CD writer as specified on the Problem Reporting: File Cleanup page: Transfer tab. If the files you want to transfer are more than 400 MB, you are prompted to transfer the files to a CD writer.

5.Once the transfer is completed, you can choose to perform a New Capture, New Transfer or Close Window by selecting that option.

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is PrInteract Remote Services?What is PrInteract Remote Services? Click Apply New Settings How do I start using Remote Services?Remote Services network configuration Open the Remote Services Home Setup Network SettingsLaunching the Remote Services application User accessHome page navigation Support Requests Click Software Updates toClick Contact Information to view How can I customize application preferences? Enable or disable application featuresSelect Home Setup To specify options for transferring data files Customize settings for data capture and transferTo specify settings for captured files Select Home Problem Reporting SettingsTo specify FTP Settings Select Home Setup Network Settings Modify proxy server settingsHow do I request Xerox support? Accept a Xerox request to enable desktop sharingClick Home Support Access. a support dialog box opens How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Execute Script Update AttributesRemote Monitoring RM Data Capture & TransferDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Remote Monitoring To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferClick the Start Capture & Transfer button Capture & TransferTo capture and transfer data to Xerox in a single step Machine Job Machine & JobFiles Ready for Transfer File CleanupSelect Home Problem Reporting File Cleanup How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Information provided on History Remote Services Installation-software updates installedIs an activity history available? Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?