Xerox 701P47393 manual What is PrInteract Remote Services?, Benefits of Remote Services

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1 What is PrInteract Remote Services?

PrInteract Remote Services is a Web-based application that enables remote communication and support with Xerox.

Whenever you have service-related questions or your printing environment is not running as smoothly as you want, Remote Services can be used by you and Xerox to more quickly diagnose problems and deliver solutions.

Benefits of Remote Services

Remote Services allows you to:

Provide data to the Xerox Customer Support personnel and Xerox engineering personnel on-demand or automatically, to facilitate rapid problem analysis and resolution.

Share either view-only access to your desktop or share the control of your Remote Services cursor and desktop with Xerox Support. Desktop sharing enables Xerox to troubleshoot problems and remotely install software updates for you. This also allows Xerox to present remote demonstrations of new application features.

Use automated system Remote Monitoring: This feature Xerox personnel may proactively access and analyze data on the Xerox server and allow solutions to be more quickly delivered.

Download software updates.

Receive new product and application information.

Remote Services features translate to benchmark productivity opportunities and machine up time.

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is PrInteract Remote Services?What is PrInteract Remote Services? Remote Services network configuration How do I start using Remote Services?Open the Remote Services Home Setup Network Settings Click Apply New SettingsLaunching the Remote Services application User accessHome page navigation Support Requests Click Software Updates toClick Contact Information to view How can I customize application preferences? Enable or disable application featuresSelect Home Setup To specify settings for captured files Customize settings for data capture and transferSelect Home Problem Reporting Settings To specify options for transferring data filesTo specify FTP Settings Select Home Setup Network Settings Modify proxy server settingsHow do I request Xerox support? Accept a Xerox request to enable desktop sharingClick Home Support Access. a support dialog box opens How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Remote Monitoring RM Update AttributesData Capture & Transfer Execute ScriptDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Remote Monitoring To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferTo capture and transfer data to Xerox in a single step Capture & TransferMachine Job Machine & Job Click the Start Capture & Transfer buttonFiles Ready for Transfer File CleanupSelect Home Problem Reporting File Cleanup How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Information provided on History Remote Services Installation-software updates installedIs an activity history available? Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?