Xerox 701P47393 How do I start using Remote Services?, Remote Services network configuration

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2How do I start using Remote Services?

After your Xerox customer representative installs and configures Remote Services, you can immediately access the Home page. The Home page provides links to all application features included within Remote Services.

NOTE: For Remote Services registration information, please refer to the Remote Services Setup Guide.

You can use the following links to access topics discussed in this section:

Remote Services network configuration

User access

Launching the Remote Services application

Home page navigation

Remote Services network configuration

Before Remote Services is ready to provide full service, settings for your network configuration need to be verified by your Xerox customer service representative. If your system uses a proxy server, settings to enable the network connection are defined as follows:

1.Open the [Remote Services Home: Setup: Network Settings] page.

2.Enter the HTTP Proxy Server, HTTP Proxy Port, user name and password.

3.Click [Apply New Settings].

Additionally, your customer service representative must verify settings for IP Address, Netmask, Gateway and DNS Host on the [Remote Services Home: Setup: Network Settings] page. As these settings are read-only in the Remote Services application, the settings are edited through FreeFlow Print Server Setup.

Once these settings are configured, Remote Services is ready to provide full network service.

Or, click Restore Settings if you do not want to modify the capture settings and you want to restore the settings that were saved last.

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is PrInteract Remote Services?What is PrInteract Remote Services? Click Apply New Settings How do I start using Remote Services?Remote Services network configuration Open the Remote Services Home Setup Network SettingsLaunching the Remote Services application User accessHome page navigation Click Contact Information to view Click Software Updates toSupport Requests Select Home Setup Enable or disable application featuresHow can I customize application preferences? To specify options for transferring data files Customize settings for data capture and transferTo specify settings for captured files Select Home Problem Reporting SettingsTo specify FTP Settings Select Home Setup Network Settings Modify proxy server settingsClick Home Support Access. a support dialog box opens Accept a Xerox request to enable desktop sharingHow do I request Xerox support? How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Execute Script Update AttributesRemote Monitoring RM Data Capture & TransferDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Remote Monitoring To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferClick the Start Capture & Transfer button Capture & TransferTo capture and transfer data to Xerox in a single step Machine Job Machine & JobSelect Home Problem Reporting File Cleanup File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Is an activity history available? Remote Services Installation-software updates installedInformation provided on History Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?