Xerox 3117 manual Solving General Printing Problems, Problem Possible Cause Solution

Page 54

Solving General Printing Problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Problem

Possible Cause

 

 

Solution

 

 

 

 

 

The Printer

The printer is not

Check the power cord connections. Check

does not print.

receiving power.

the power switch and the power source.

 

 

 

 

 

 

The printer is not

Select your printer in the printer folder in

 

selected as the default

Windows as your default printer.

 

printer.

 

 

 

 

 

 

 

 

 

Check the printer for

After location the problem, clear it.

 

the following:

• Close the door.

 

• The printer cover is

• Clear the paper jam. See “Clearing

 

not closed.

Paper Jams” on page 5.6.

 

• Paper is jammed.

• Load paper. See “Loading Paper” on

 

• No paper is loaded.

page 2.7.

 

• The toner cartridge

• Install the toner cartridge. See

 

is not installed.

“Installing the Toner Cartridge” on

 

• The installed toner

page 2.4.

 

cartridge is the

If the problem persists, contact your

 

wrong toner

 

cartridge.

service representative.

 

 

 

 

 

 

The printer may be in

Add paper to the tray and press the

 

Manual Feed mode.

 

 

button on the printer’s control

 

 

 

 

 

 

panel to begin printing.

 

 

 

 

 

 

The connection cable

Disconnect the printer cable and

 

between the computer

reconnect it.

 

and the printer is not

 

 

 

 

connected properly.

 

 

 

 

 

 

 

 

 

The connection cable

If possible, attach the cable to another

 

between the computer

computer that is working properly and

 

and the printer is

print a job. You can also try using a

 

defective.

different printer cable.

 

 

 

 

 

 

The port setting is

Check the Windows printer setting to

 

incorrect.

make sure that the print job is sent to the

 

 

correct port. If the computer has more

 

 

than one port, make sure that the printer

 

 

is attached to the correct one.

 

 

 

 

 

 

The printer may be

Check the printer properties to ensure

 

configured incorrectly.

that all print settings are correct.

 

 

 

 

 

5

SOLVING PROBLEMS 5.3

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Contents Page About the User Guide Contents Cleaning the Outside Cleaning the Inside Common Linux ProblemsRedistributing Toner Replacing the Toner Cartridge Important Precautions and Safety Information 17SAVE These Instructions Environmental and Safety Consideration Ozone Safety Radio Frequency Emissions Declaration of Conformity European Countries Page Introduction Special Features Up to 16 ppm in A4 17 ppm in LetterYou can print in Windows 98/Me/2000/XP Printer Driver Features FeaturePrinter Components Front ViewRear View On Line/Error and Toner Save LEDs Understanding the Control PanelDescription Cancel Button Function DescriptionSetting Up Your Printer Unpacking Components may differ from one country to anotherSelecting a Location Carefully remove all of packing tape from the printerClearance Space Installing the Toner Cartridge Grasp the front cover and pull it toward you to openSetting UP Your Printer Setting UP Your Printer Loading Paper You can load approximately 150 sheets of paper in the trayLoad paper with the print side facing up Connecting a Printer Cable Turning the Printer on Printing a Demo Installing Printer Software System RequirementsVarious Linux See Software User Guide Setting UP Your Printer Using Print Materials Choosing Paper and Other Materials Paper Type Capacitya Type and CapacitiesGuidelines for Paper and Special Materials Plain paperOnly use labels recommended for laser printers Through your software. Inserting paper long-edge first may Using the Tray Verifying the Output LocationUsing Manual Feed Mode Printing on Special Materials Using Print Materials Canceling a Print Job There are two ways to cancel a print jobPress the button on the control panel To stop a print job from the Printers folder ButtonMaintaining Your Printer Maintaining the Toner Cartridge Toner cartridge storageRedistributing Toner Maintaining Your Printer Using the Toner Save Mode Replacing the Toner CartridgePress Cleaning the Printer Cleaning the OutsideCleaning the Inside Maintaining Your Printer Maintaining Your Printer Transfer Roller Consumables and Replacement PartsItems Yield Average Pick-up RollerSolving Problems Troubleshooting Checklist Check SolutionSolving General Printing Problems Problem Possible Cause SolutionSoftware User Guide. Try printing a Text is wrong Garbled, orBut are blank Defective or out Toner Clearing Paper Jams Paper Exit Area Solving Problems Paper Feed Area Around the Toner CartridgeSolving Problems Solving Print Quality Problems Print Quality ChecklistTips for Avoiding Paper Jams Light or faded Solving Print Quality ProblemsProblem Solution Print4.6. Contact your service representative Scratched. Install a new toner cartridgeDirty. Clean the LSU. See Cleaning the Inside on Change to a lighter weight pages. See PaperCharacters ScatterMisformed SkewWrinkles or Black pagesCurl Cartridge and install a new one. See Installing the Toner Troubleshooting Error MessagesLED pattern Possible Problems and Solutions You pressed Button while the printer is receiving DataFile in Use message Common Windows ProblemsProblem Possible Cause and Solution Appears duringCommon Linux Problems Etc/printcap fileAm trying to print a Length of the option string that can be passed toMemory usage Rotated and croppedYour software vendor to inform them of the issue Errors Owning the spooler daemon On my PCL or SPLError messages printing PrintingSolving Problems Specifications Printer Specifications Paper SpecificationsPrinter Specifications Specifications and DescriptionRandom Access Memory MB non expandable Paper Specifications Xerox warranty or service agreementsOverview Size mm/in. a Weight Capacity b Supported Sizes of Paper16 to 43 lb 60 to 165 g/m2 bond Maximum size Legal Guidelines for Using Paper Symptom Problem with Solution PaperPaper Output Capacity Paper SpecificationsCategory Specifications Output Tray CapacityPrinter and Paper Storage Environment Index Page Creating a New Page Overlay Using a Page Overlay Basic PrintingSetting Up a Host Computer Setting Up a Client Computer Deleting a Page OverlayReinstalling Printer Software Installing Printer Software in WindowsRemoving Printer Software Printing a Document Basic PrintingOrientation Printer SettingsLayout Tab Layout OptionsSize Paper TabCopies ScalingToner Save Mode Graphics TabOther Features Tab About TabPrinter Tab Using a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size Using WatermarksUsing an Existing Watermark Creating a WatermarkEditing a Watermark Deleting a WatermarkUsing Overlays What is an Overlay?Creating a New Page Overlay Using a Page Overlay Deleting a Page OverlaySetting Up a Host Computer Setting Up a Client ComputerSharing the Printer Locally Supported OS Using Your Printer in LinuxSystem Requirements Recommended CapacitiesInstalling the Printer Driver Changing the Printer Connection Method Using the Configuration Tool Uninstalling the Printer DriverChanging Llpr Properties Windows 6 paper type, set
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