Xerox Printer Troubleshooting: Solutions for Phaser 3117 and Red Light Errors

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Troubleshooting Error Messages

When the printer experiences an error, the control panel will indicate an error message with the indicator lights. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error.

LED status legend

symbol for “light off”

symbol for “light on”

symbol for “light blinking”

LED pattern	Possible Problems and Solutions

Your system has some problems. If this problem occurs, contact your service representative.

	• Paper jam occurs. To solve the problem, see “Clearing Paper
	Jams” on page 5.6.
	• The front cover is open. Close the front cover.
	• Paper tray is empty. Load the paper in the Tray.
	• The toner cartridge is out of toner. Remove the old toner
LED lights	cartridge and install a new one. See “Installing the Toner
red	Cartridge” on page 2.4.
	• You pressed the	button while the printer is receiving
	data.
	• In Manual Feed mode, there is no paper in the tray. Load paper
	into the tray.
	• If the printer is receiving data, the		LED slowly blinks
	green.
	• If the printer is printing the received data, the			LED
	blinks green fast.

5

SOLVING PROBLEMS 5.17

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Contents Page About the User Guide Contents Redistributing Toner Replacing the Toner Cartridge Cleaning the Outside Cleaning the InsideCommon Linux Problems Important Precautions and Safety Information 17SAVE These Instructions Environmental and Safety Consideration Ozone Safety Radio Frequency Emissions Declaration of Conformity European Countries Page Introduction You can print in Windows 98/Me/2000/XP Special FeaturesUp to 16 ppm in A4 17 ppm in Letter Printer Driver Features FeaturePrinter Components Front ViewRear View Description On Line/Error and Toner Save LEDsUnderstanding the Control Panel Cancel Button Function DescriptionSetting Up Your Printer Unpacking Components may differ from one country to anotherClearance Space Selecting a LocationCarefully remove all of packing tape from the printer Installing the Toner Cartridge Grasp the front cover and pull it toward you to openSetting UP Your Printer Setting UP Your Printer Loading Paper You can load approximately 150 sheets of paper in the trayLoad paper with the print side facing up Connecting a Printer Cable Turning the Printer on Printing a Demo Various Linux See Software User Guide Installing Printer SoftwareSystem Requirements Setting UP Your Printer Using Print Materials Choosing Paper and Other Materials Type and Capacities Guidelines for Paper and Special MaterialsPaper Type Capacitya Plain paperOnly use labels recommended for laser printers Through your software. Inserting paper long-edge first may Using the Tray Verifying the Output LocationUsing Manual Feed Mode Printing on Special Materials Using Print Materials Press the button on the control panel Canceling a Print JobThere are two ways to cancel a print job To stop a print job from the Printers folder ButtonMaintaining Your Printer Maintaining the Toner Cartridge Toner cartridge storageRedistributing Toner Maintaining Your Printer Press Using the Toner Save ModeReplacing the Toner Cartridge Cleaning the Inside Cleaning the PrinterCleaning the Outside Maintaining Your Printer Maintaining Your Printer Consumables and Replacement Parts Items Yield AverageTransfer Roller Pick-up RollerSolving Problems Troubleshooting Checklist Check SolutionSolving General Printing Problems Problem Possible Cause SolutionSoftware User Guide. Try printing a But are blank Defective or out Toner Text is wrongGarbled, or Clearing Paper Jams Paper Exit Area Solving Problems Paper Feed Area Around the Toner CartridgeSolving Problems Tips for Avoiding Paper Jams Solving Print Quality ProblemsPrint Quality Checklist Solving Print Quality Problems Problem SolutionLight or faded PrintScratched. Install a new toner cartridge Dirty. Clean the LSU. See Cleaning the Inside on4.6. Contact your service representative Change to a lighter weight pages. See PaperScatter MisformedCharacters SkewWrinkles or Black pagesCurl Troubleshooting Error Messages LED pattern Possible Problems and SolutionsCartridge and install a new one. See Installing the Toner You pressed Button while the printer is receiving DataCommon Windows Problems Problem Possible Cause and SolutionFile in Use message Appears duringCommon Linux Problems Etc/printcap fileLength of the option string that can be passed to Memory usageAm trying to print a Rotated and croppedErrors Owning the spooler daemon On my PCL or SPL Error messages printingYour software vendor to inform them of the issue PrintingSolving Problems Specifications Printer Specifications Paper SpecificationsRandom Access Memory MB non expandable Printer SpecificationsSpecifications and Description Overview Paper SpecificationsXerox warranty or service agreements 16 to 43 lb 60 to 165 g/m2 bond Maximum size Legal Size mm/in. a Weight Capacity bSupported Sizes of Paper Guidelines for Using Paper Symptom Problem with Solution PaperPaper Specifications Category SpecificationsPaper Output Capacity Output Tray CapacityPrinter and Paper Storage Environment Index Page Creating a New Page Overlay Using a Page Overlay Basic PrintingSetting Up a Host Computer Setting Up a Client Computer Deleting a Page OverlayRemoving Printer Software Reinstalling Printer SoftwareInstalling Printer Software in Windows Printing a Document Basic PrintingPrinter Settings Layout TabOrientation Layout OptionsPaper Tab CopiesSize ScalingToner Save Mode Graphics TabPrinter Tab Other Features TabAbout Tab Using a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing a Reduced or Enlarged DocumentUsing Watermarks Using an Existing WatermarkFitting Your Document to a Selected Paper Size Creating a WatermarkEditing a Watermark Deleting a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page Overlay Deleting a Page OverlaySharing the Printer Locally Setting Up a Host ComputerSetting Up a Client Computer Using Your Printer in Linux System RequirementsSupported OS Recommended CapacitiesInstalling the Printer Driver Changing the Printer Connection Method Using the Configuration Tool Uninstalling the Printer DriverChanging Llpr Properties Windows 6 paper type, set