Xerox 701P40211 manual Undeclared faults, Printer fault, Job fault

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Troubleshooting

System Guide

Printer fault

An indicator will appear on the DocuSP GUI when a printer fault occurs and the Printer Faults window will display. The Printer Faults window will display all existing printer faults. Select a fault to open the Fault Clearance window and proceed to clear the fault by following the instructions in the Printer Faults Clearance window.

NOTE: Closing the Printer Faults Clearance window does not clear the fault.

Job fault

A job will fault if a requirement of the job can not be met. All faulted jobs will be displayed in the Faulted Jobs window. Selecting Jobs Faults will display the Job Fault Clearance window. Follow the instructions on the window to clear the job fault. To avoid common job faults, ensure that the paper that is programmed for the job is available and that the finishing programmed is acceptable and available.

Undeclared faults

The following are possible undeclared faults that you may encounter:

•Client Problems: Client problems include job submission problems with no message displayed at the client workstation.

•Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do not operate correctly, or disappear suddenly.

•Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems.

•Font problems: The output from the printer contains font defects, such as incorrect character spacing, jagged characters, text runs off the page, or sentences run into each other.

9-2	Common Controller

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Contents Xerox Document Services Platform Series USA Table of Contents Table of Contents Finishing PrintingFonts Troubleshooting Accounting and BillingHints and Tips Table of Contents Table of Contents System Guide Viii Introduction ContentsAbout this guide Conventions Customer SupportGateway Configuration Internet Services Http Gateway ConfigurationType cd /opt/XRXnps/XRXipp IPP Gateway ConfigurationGateway Simple Network Management Protocol Snmp Configuration Administrator must enable Snmp in License ManagerConfiguration variables SnmpdebuglogPrinter and job messages Snmp MIB SupportGateway Configuration System Guide NDS Setup Type cd /opt/XRXnps/XRXnwqsgw/binGateway Configuration System Guide Common Controller Backup and Restore BackupRestore Backing up a System Type restore Restoring a SystemSecurity and Network Setup Access and SecurityOverview of Security Changing the logon levelRoles and responsibilities User Password changesXerox responsibility Security Setup DocuSP 3.7 security changesUsing the High security setting Security and Network Setup System Guide User and File-level changes User levelOS and host information hidden Multicast routing disabledSolaris file permissions secured Sendmail daemon securedDocuSP router capabilities disabled Network parameters secured Executable stacks disabledRemote CDE login disabled NFS port monitor restrictedXdss script components Configure-xdss scriptDigiPath and Decomposition Services Disabling LP Anonymous PrintingEnable-ftp and disable-ftp scripts Remote shell internet serviceDisable-security and enable-security scripts User Account ManagementPrint command line client from remote systems Configure for xrxusr Other security tipsSample of inetd.conf file Document and backupOnline help for security # Syntax for TLI-based Internet services # only on machines acting as boot servers Orstream or dgram #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd Quick reference How Do I? AnswerHow Do I? Answer Printing Controller settings for limited Fifo scheduling/printingFirst In/First Out Fifo Printing Enable/Disable Fifo Job Scheduling ‘Enabling Fifo Job Scheduling’Enabled Disabled ‘No Change Made’Impact on DocuSP printers Ascii and PCL Printing UtilitySetpclcontrol Utility Set lp/lprcopycount utility Socket Gateway Configuration Utility setVPSoption # ./setVPSoption -2NONVPSTiff orientation Tiff filesPerformance considerations Compression Resolution UnitsSupported Tiff tags T4 OptionStrip Byte Counts and Strip Offsets Micr EnablementY Resolution Tile Width, Tile Length, Tile Offsets, Tile Byte CountsUsing Vipp Paper TraysPrinting hints Printing System Guide Common Controller Subset Finishing FinishingDocuTech Creating jobs to use subset finishing Subset Offset Page Level JogPCL Offset/Separator/Subset Finishing command Mixed Stacking PCL Paper Source CommandLarge Capacity ESC&15H Envelope Feed ESC&16H Additional finishing information Finishing System Guide Common Controller Fonts How to choose fontsFonts Resident Fonts Font download optionPostScript Resident Fonts System GuideFonts FontsSystem Guide PCL resident fonts Non Resident Fonts PCL 5e resident bitmap fontsDownloaded fonts Font substitution Optional or soft fontsPostScript fonts PCL 5e fonts Auto exporting accounting log Accounting and BillingAccounting Accounting exported valuesAccounting file fields System Guide Accounting and Billing Bytes Processed SecondsRead SkippedAccounting and Billing System Guide Sheets Printed Pages PrintedAccounting and Billing System Guide Billing Billable EventsBilling Meters Market Region Billing Meters for RegionCalling for service TroubleshootingDeclared faults Printer fault Undeclared faultsJob fault Windows problems Client problemsMacintosh problems DigiPath problems GUI problemsPrint Quality problems Font problemsJob flow problems Inoperable system problemsAt the # prompt, typesync sync halt and press Enter System Guide Troubleshooting PDL problems Job Integrity problemsPostScript problems Tiff problems Restore password Productivity and performance problems Restart DocuSP software without rebootingProblems when saving a job Systemlog Printing system logsAlljobslog StatuslogEpexceptionlog and epprimarylog Printing the system logsPrinting the accounting log Rebooting and restartingType sync sync halt Loading XJDC/Unix Opt/XRXnps/bin/XJDC -option,option... filenameConfiguring XJDC/Unix Xjdc Hints and TipsOutput files BASIC.JSLTroubleshooting System Guide Hints and Tips GeneralTime used to generate the PDL Color SystemsGeneral Comments Time used to transfer PDLEthernet Time required to print PDLJob submission hints Number of images GatewaysJob RIP Hints Job submission orderVariable data Image Quality Job Printing Hints Skipped PitchesPCI Channel Interface PWB Trace Capture Procedure Perform a TraceExport the trace file to floppy Index NumericsIndex System Guide INDEX-3 Index INDEX-4 System Guide