Xerox 701P40211 manual Tiff problems

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System Guide

Troubleshooting

•Is the queue faulted, or is it accepting jobs?

•Did this file or a similar file print on a previously installed version of the system software?

•Will the job print on any other PostScript printers?

•Does the PostScript file distill properly using Acrobat Distiller?

TIFF problems

The following questions may be helpful to ask when trying to isolate a TIFF problem:

•Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper?

•Did the PostScript error page list the error as “Decomposition Task Failed” to indicate that the tags and compression formats of this file are not supported?

•What type of client and application were used to submit the file?

•Can the TIFF image be viewed using any software package?

•Does the error page list errors such as “image mask”, “Xeroximage” or “image” to indicate that the FTP transmission of the file has corrupted the TIFF image data?

•If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch?

•What compression format was used to compress the file?

•What dots per inch (dpi) resolution was used or intended for the file?

PDF problems

The following questions may be helpful to ask when trying to isolate a PDF problem:

•Was the PDF created from the original PostScript using the latest version of Adobe’s PDF Distiller?

•Does the original PostScript file print correctly?

•Will all of the pages of the job open with Adobe Acrobat?

•What application and/or PDF software created the PDF file?

Common Controller

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Contents Xerox Document Services Platform Series USA Table of Contents Table of Contents Fonts PrintingFinishing Accounting and Billing TroubleshootingHints and Tips Table of Contents Table of Contents System Guide Viii About this guide ContentsIntroduction Customer Support ConventionsInternet Services Http Gateway Configuration Gateway ConfigurationGateway IPP Gateway ConfigurationType cd /opt/XRXnps/XRXipp Administrator must enable Snmp in License Manager Simple Network Management Protocol Snmp ConfigurationSnmpdebuglog Configuration variablesSnmp MIB Support Printer and job messagesGateway Configuration System Guide Type cd /opt/XRXnps/XRXnwqsgw/bin NDS SetupGateway Configuration System Guide Common Controller Backup Backup and RestoreRestore Backing up a System Restoring a System Type restoreAccess and Security Security and Network SetupChanging the logon level Overview of SecurityXerox responsibility User Password changesRoles and responsibilities DocuSP 3.7 security changes Security SetupUsing the High security setting Security and Network Setup System Guide User level User and File-level changesSolaris file permissions secured Multicast routing disabledOS and host information hidden Sendmail daemon securedRemote CDE login disabled Network parameters secured Executable stacks disabledDocuSP router capabilities disabled NFS port monitor restrictedDigiPath and Decomposition Services Configure-xdss scriptXdss script components Disabling LP Anonymous PrintingDisable-security and enable-security scripts Remote shell internet serviceEnable-ftp and disable-ftp scripts User Account ManagementPrint command line client from remote systems Other security tips Configure for xrxusrOnline help for security Document and backupSample of inetd.conf file # Syntax for TLI-based Internet services # only on machines acting as boot servers Orstream or dgram #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd How Do I? Answer Quick referenceHow Do I? Answer First In/First Out Fifo Printing Controller settings for limited Fifo scheduling/printingPrinting ‘Enabling Fifo Job Scheduling’ Enable/Disable Fifo Job Scheduling‘No Change Made’ Enabled DisabledSetpclcontrol Utility Ascii and PCL Printing UtilityImpact on DocuSP printers Set lp/lprcopycount utility # ./setVPSoption -2NONVPS Socket Gateway Configuration Utility setVPSoptionPerformance considerations Tiff filesTiff orientation Supported Tiff tags Resolution UnitsCompression T4 OptionY Resolution Micr EnablementStrip Byte Counts and Strip Offsets Tile Width, Tile Length, Tile Offsets, Tile Byte CountsPaper Trays Using VippPrinting hints Printing System Guide Common Controller DocuTech FinishingSubset Finishing Subset Offset Page Level Jog Creating jobs to use subset finishingPCL Offset/Separator/Subset Finishing command Large Capacity ESC&15H Envelope Feed ESC&16H PCL Paper Source CommandMixed Stacking Additional finishing information Finishing System Guide Common Controller Fonts How to choose fontsFonts PostScript Resident Fonts Font download optionResident Fonts System GuideFonts FontsSystem Guide PCL resident fonts Downloaded fonts PCL 5e resident bitmap fontsNon Resident Fonts PostScript fonts Optional or soft fontsFont substitution PCL 5e fonts Accounting Accounting and BillingAuto exporting accounting log Accounting exported valuesAccounting file fields System Guide Accounting and Billing Bytes Read SecondsProcessed SkippedAccounting and Billing System Guide Pages Printed Sheets PrintedAccounting and Billing System Guide Billable Events BillingMarket Region Billing Meters for Region Billing MetersDeclared faults TroubleshootingCalling for service Job fault Undeclared faultsPrinter fault Macintosh problems Client problemsWindows problems GUI problems DigiPath problemsFont problems Print Quality problemsAt the # prompt, typesync sync halt and press Enter Inoperable system problemsJob flow problems System Guide Troubleshooting PostScript problems Job Integrity problemsPDL problems Tiff problems Restore password Problems when saving a job Restart DocuSP software without rebootingProductivity and performance problems Alljobslog Printing system logsSystemlog StatuslogPrinting the system logs Epexceptionlog and epprimarylogType sync sync halt Rebooting and restartingPrinting the accounting log Opt/XRXnps/bin/XJDC -option,option... filename Loading XJDC/UnixXjdc Hints and Tips Configuring XJDC/UnixBASIC.JSL Output filesTroubleshooting System Guide General Hints and TipsGeneral Comments Color SystemsTime used to generate the PDL Time used to transfer PDLJob submission hints Number of images Time required to print PDLEthernet GatewaysVariable data Job submission orderJob RIP Hints Image Quality Skipped Pitches Job Printing HintsPerform a Trace PCI Channel Interface PWB Trace Capture ProcedureExport the trace file to floppy Numerics IndexIndex System Guide INDEX-3 Index INDEX-4 System Guide