Xerox 701P40211 manual DigiPath problems, GUI problems

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Troubleshooting

System Guide

If the Macintosh client cannot view any printer queues from the

Chooser, perform the following:

1.Verify that the AppleTalk network is up and that there is at least one router on the network.

2.If there is no router on the AppleTalk network, jobs cannot be submitted through the AppleTalk gateway. When a router becomes available, reboot the controller to submit jobs through the AppleTalk gateway.

If there is a router on the Apple Talk network, delete the “/opt/

XRXnps/bin/atports” file at the controller and reboot.

NOTE: You must be logged in as the root user to delete this file.

DigiPath problems

A job is submitted from a DigiPath client and does not print.

If the message, “Warning: cannot open the file xdms/ <filename>.gf/<filename>.tif. Select OK to continue or cancel to stop the print job.” is displayed, perform the following:

1.Place the queue on hold that the DigiPath jobs are being sent to. Do this by changing the accept status to “no”.

2.Wait until all jobs have completed printing.

3.Purge the /var/spool/XRXnps/var/spool/data/xdms directory.

GUI problems

If any of the modules of the DocuSP do not function or if you cannot use Exit to restart the system, perform the following:

•If any of the DocuSP icons disappears or does not respond.

•If the GUI opens with a black blank background and the label names of the modules do not appear correctly, perform the following:

1.Determine if the /opt/XRXnps/XRXservui/data/locale/ <locale*>/resources directory exists.

2.Determine if the /opt/XRXnps/XRXservui/data/ ui.mn.config file exists.

3.If the above files do not exist, set the XAPPLRESDIR environment variable by entering the following:

setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/ locale/<locale>resources

NOTE: The “Locale” is the locale of your server.

9-4	Common Controller

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Contents Xerox Document Services Platform Series USA Table of Contents Table of Contents Printing FinishingFonts Troubleshooting Accounting and BillingHints and Tips Table of Contents Table of Contents System Guide Viii Contents IntroductionAbout this guide Conventions Customer SupportGateway Configuration Internet Services Http Gateway ConfigurationIPP Gateway Configuration Type cd /opt/XRXnps/XRXippGateway Simple Network Management Protocol Snmp Configuration Administrator must enable Snmp in License ManagerConfiguration variables SnmpdebuglogPrinter and job messages Snmp MIB SupportGateway Configuration System Guide NDS Setup Type cd /opt/XRXnps/XRXnwqsgw/binGateway Configuration System Guide Common Controller Backup and Restore BackupRestore Backing up a System Type restore Restoring a SystemSecurity and Network Setup Access and SecurityOverview of Security Changing the logon levelUser Password changes Roles and responsibilitiesXerox responsibility Security Setup DocuSP 3.7 security changesUsing the High security setting Security and Network Setup System Guide User and File-level changes User levelMulticast routing disabled Solaris file permissions securedOS and host information hidden Sendmail daemon securedNetwork parameters secured Executable stacks disabled Remote CDE login disabledDocuSP router capabilities disabled NFS port monitor restrictedConfigure-xdss script DigiPath and Decomposition ServicesXdss script components Disabling LP Anonymous PrintingRemote shell internet service Disable-security and enable-security scriptsEnable-ftp and disable-ftp scripts User Account ManagementPrint command line client from remote systems Configure for xrxusr Other security tipsDocument and backup Sample of inetd.conf fileOnline help for security # Syntax for TLI-based Internet services # only on machines acting as boot servers Orstream or dgram #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd Quick reference How Do I? AnswerHow Do I? Answer Controller settings for limited Fifo scheduling/printing PrintingFirst In/First Out Fifo Printing Enable/Disable Fifo Job Scheduling ‘Enabling Fifo Job Scheduling’Enabled Disabled ‘No Change Made’Ascii and PCL Printing Utility Impact on DocuSP printersSetpclcontrol Utility Set lp/lprcopycount utility Socket Gateway Configuration Utility setVPSoption # ./setVPSoption -2NONVPSTiff files Tiff orientationPerformance considerations Resolution Units Supported Tiff tagsCompression T4 OptionMicr Enablement Y ResolutionStrip Byte Counts and Strip Offsets Tile Width, Tile Length, Tile Offsets, Tile Byte CountsUsing Vipp Paper TraysPrinting hints Printing System Guide Common Controller Finishing Subset FinishingDocuTech Creating jobs to use subset finishing Subset Offset Page Level JogPCL Offset/Separator/Subset Finishing command PCL Paper Source Command Mixed StackingLarge Capacity ESC&15H Envelope Feed ESC&16H Additional finishing information Finishing System Guide Common Controller How to choose fonts FontsFonts Font download option Resident FontsPostScript Resident Fonts System GuideFonts FontsSystem Guide PCL resident fonts PCL 5e resident bitmap fonts Non Resident FontsDownloaded fonts Optional or soft fonts Font substitutionPostScript fonts PCL 5e fonts Accounting and Billing AccountingAuto exporting accounting log Accounting exported valuesAccounting file fields System Guide Accounting and Billing Bytes Seconds ReadProcessed SkippedAccounting and Billing System Guide Sheets Printed Pages PrintedAccounting and Billing System Guide Billing Billable EventsBilling Meters Market Region Billing Meters for RegionTroubleshooting Calling for serviceDeclared faults Undeclared faults Printer faultJob fault Client problems Windows problemsMacintosh problems DigiPath problems GUI problemsPrint Quality problems Font problemsInoperable system problems Job flow problemsAt the # prompt, typesync sync halt and press Enter System Guide Troubleshooting Job Integrity problems PDL problemsPostScript problems Tiff problems Restore password Restart DocuSP software without rebooting Productivity and performance problemsProblems when saving a job Printing system logs AlljobslogSystemlog StatuslogEpexceptionlog and epprimarylog Printing the system logsRebooting and restarting Printing the accounting logType sync sync halt Loading XJDC/Unix Opt/XRXnps/bin/XJDC -option,option... filenameConfiguring XJDC/Unix Xjdc Hints and TipsOutput files BASIC.JSLTroubleshooting System Guide Hints and Tips GeneralColor Systems General CommentsTime used to generate the PDL Time used to transfer PDLTime required to print PDL Job submission hints Number of imagesEthernet GatewaysJob submission order Job RIP HintsVariable data Image Quality Job Printing Hints Skipped PitchesPCI Channel Interface PWB Trace Capture Procedure Perform a TraceExport the trace file to floppy Index NumericsIndex System Guide INDEX-3 Index INDEX-4 System Guide