Troubleshooting | System Guide |
Job Integrity problems
If the job does not print as expected (missing pages, missing data, incorrect page orientation, incorrectly ordered sets, job attribute inconsistencies), perform the following:
1.Check the job properties to ensure proper programming.
2.Check for any queue override attributes that may be conflicting with the job programming.
3.If the job is PCL or PostScript, check for job ticket information that may have created a problem with the job. Make changes and resubmit the job.
PDL problems
If a problem exists with a PDL job, the System Administrator can ask the job submitter specific questions to identify the problem. Possible questions that may help are the following:
•What printer driver was used to create the file?
•What application was used to create the file?
•Do all applications create this file format?
•Have you tried to use a different printer driver? If not, do so to conclude if it also creates problems.
•Has the file printed previously on a different printer?
•Was the file recreated and resubmitted?
•Have you checked to see if the destination queue is accepting files? Were the resources adequate?
•Did this file or a similar file print on a previously installed version of the system software?
PostScript problems
The following questions may be helpful to ask when trying to isolate a PostScript problem:
•What printer driver was used to create the file?
•What client/application was used to create the file?
•Was the file recreated and resubmitted with a different driver? What was the result?
•Is there a printed PostScript error page, and what errors were listed?
Common Controller |