Xerox 701P40211 manual System Guide Troubleshooting

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System Guide

Troubleshooting

•If the /var/spool/XRXnps/outQ partition is full, go to the DocuSP GUI. Open [Preferences] and then [Job Policy]. Set the system to small partitions or large partitions to avoid saturating the outQ.

•If the /opt partition is full, delete unnecessary files and compress and move any core files that are in the /opt/ XRXnps/corefiles directory.

•If the /var/spool partition is full, determine the size of the /var/ spool/XRXnps/inQ directory. If a job is larger than half the size of the directory, delete the job and restart the Xerox software.

If the job is small, store it on a server and resubmit the job from the client.

Delete any faulted, ineligible, or held jobs that are no longer needed. Also, delete any completed jobs in the /opt/XRXnps/ log/errorLogs directory.

•If any other partition is full, free space on the partition by deleting any unnecessary files.

•If only one job is in the printer queue, cancel the job and resubmit as smaller files.

If the job is in PostScript, ASCII, or TIFF format and the job status is “processing”, perform the following:

1.Hold the job.

2.Resubmit the job to a draft PostScript printer to determine if the master is corrupted. If the job prints without problems, contact the Customer Support Center.

NOTE: If a job that is known to be without faults has been submitted and will not print, shut down and restart the DocuSP software.

If an active job has a status of “printing” or “waiting for the printer” and will not print and there are no faults or messages displayed, perform the following:

1.Open the printer door. If a message appears in the faults and messages frame, then the communication with the printer is working.

2.Restart the DocuSP software. If the problem still persists, contact the Customer Support Center.

Common Controller

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Contents Xerox Document Services Platform Series USA Table of Contents Table of Contents Printing FinishingFonts Accounting and Billing TroubleshootingHints and Tips Table of Contents Table of Contents System Guide Viii Contents IntroductionAbout this guide Customer Support ConventionsInternet Services Http Gateway Configuration Gateway ConfigurationIPP Gateway Configuration Type cd /opt/XRXnps/XRXippGateway Administrator must enable Snmp in License Manager Simple Network Management Protocol Snmp ConfigurationSnmpdebuglog Configuration variablesSnmp MIB Support Printer and job messagesGateway Configuration System Guide Type cd /opt/XRXnps/XRXnwqsgw/bin NDS SetupGateway Configuration System Guide Common Controller Backup Backup and RestoreRestore Backing up a System Restoring a System Type restoreAccess and Security Security and Network SetupChanging the logon level Overview of SecurityUser Password changes Roles and responsibilitiesXerox responsibility DocuSP 3.7 security changes Security SetupUsing the High security setting Security and Network Setup System Guide User level User and File-level changesSendmail daemon secured Multicast routing disabledSolaris file permissions secured OS and host information hiddenNFS port monitor restricted Network parameters secured Executable stacks disabledRemote CDE login disabled DocuSP router capabilities disabledDisabling LP Anonymous Printing Configure-xdss scriptDigiPath and Decomposition Services Xdss script componentsUser Account Management Remote shell internet serviceDisable-security and enable-security scripts Enable-ftp and disable-ftp scriptsPrint command line client from remote systems Other security tips Configure for xrxusrDocument and backup Sample of inetd.conf fileOnline help for security # Syntax for TLI-based Internet services # only on machines acting as boot servers Orstream or dgram #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd How Do I? Answer Quick referenceHow Do I? Answer Controller settings for limited Fifo scheduling/printing PrintingFirst In/First Out Fifo Printing ‘Enabling Fifo Job Scheduling’ Enable/Disable Fifo Job Scheduling‘No Change Made’ Enabled DisabledAscii and PCL Printing Utility Impact on DocuSP printersSetpclcontrol Utility Set lp/lprcopycount utility # ./setVPSoption -2NONVPS Socket Gateway Configuration Utility setVPSoptionTiff files Tiff orientationPerformance considerations T4 Option Resolution UnitsSupported Tiff tags CompressionTile Width, Tile Length, Tile Offsets, Tile Byte Counts Micr EnablementY Resolution Strip Byte Counts and Strip OffsetsPaper Trays Using VippPrinting hints Printing System Guide Common Controller Finishing Subset FinishingDocuTech Subset Offset Page Level Jog Creating jobs to use subset finishingPCL Offset/Separator/Subset Finishing command PCL Paper Source Command Mixed StackingLarge Capacity ESC&15H Envelope Feed ESC&16H Additional finishing information Finishing System Guide Common Controller How to choose fonts FontsFonts Font download option Resident FontsPostScript Resident Fonts System GuideFonts FontsSystem Guide PCL resident fonts PCL 5e resident bitmap fonts Non Resident FontsDownloaded fonts Optional or soft fonts Font substitutionPostScript fonts PCL 5e fonts Accounting exported values Accounting and BillingAccounting Auto exporting accounting logAccounting file fields System Guide Accounting and Billing Bytes Skipped SecondsRead ProcessedAccounting and Billing System Guide Pages Printed Sheets PrintedAccounting and Billing System Guide Billable Events BillingMarket Region Billing Meters for Region Billing MetersTroubleshooting Calling for serviceDeclared faults Undeclared faults Printer faultJob fault Client problems Windows problemsMacintosh problems GUI problems DigiPath problemsFont problems Print Quality problemsInoperable system problems Job flow problemsAt the # prompt, typesync sync halt and press Enter System Guide Troubleshooting Job Integrity problems PDL problemsPostScript problems Tiff problems Restore password Restart DocuSP software without rebooting Productivity and performance problemsProblems when saving a job Statuslog Printing system logsAlljobslog SystemlogPrinting the system logs Epexceptionlog and epprimarylogRebooting and restarting Printing the accounting logType sync sync halt Opt/XRXnps/bin/XJDC -option,option... filename Loading XJDC/UnixXjdc Hints and Tips Configuring XJDC/UnixBASIC.JSL Output filesTroubleshooting System Guide General Hints and TipsTime used to transfer PDL Color SystemsGeneral Comments Time used to generate the PDLGateways Time required to print PDLJob submission hints Number of images EthernetJob submission order Job RIP HintsVariable data Image Quality Skipped Pitches Job Printing HintsPerform a Trace PCI Channel Interface PWB Trace Capture ProcedureExport the trace file to floppy Numerics IndexIndex System Guide INDEX-3 Index INDEX-4 System Guide