Solving Problems
Follow these tips when troubleshooting your computer:
lIf you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
lIf a peripheral device does not work, ensure that the device is properly connected.
lIf an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
lIf an error message occurs in a program, see the program's documentation.

Battery Problems

Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during
start-up, replace the battery (see Coin-Cell Battery). If the battery still does not work properly, contact Dell (see Contacting Dell).

Drive Problems

Ensure that Microsoft®Windows® Recognizes the drive —
Windows XP Embedded:
lRight-click the Start button and then click Explore.
Windows XP:
lClick Start and click My Computer.
Windows Vista®:
lClick the Windows Vista Start button and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Check cable connections — Check the HDD cable connections (see Hard Drive Assembly (Optional)), and NVRAM module (see NVRAM Module) to ensure that
they are seated properly.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and any requirements for running the test.
Configuration
Displays the hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from the BIOS, memory, and various internal tests, and displays the
information in the device list in the left pane of the screen.
NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer.
Parameters
Allows you to customize the test, if applicable, by changing the test settings.
NOTE: TheproceduresinthisdocumentwerewrittenfortheWindowsdefaultview,sotheymaynotapplyifyousetyourDell™computertothe
Windows Classic view.
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.