lEnsure that the program is compatible with the operating system installed on your computer.
lEnsure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
lEnsure that the program is installed and configured properly.
lVerify that the device drivers do not conflict with the program.
lIf necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
Save and close any open files or programs and shut down your computer through the Start menu
Memory Problems
If you receive an insufficient memory message
lSave and close any open files and exit any open programs you are not using to see if that resolves the problem.
lSee the software documentation for minimum memory requirements. If necessary, install additional memory (see Memory).
lReseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
lRun the Dell Diagnostics (see Dell Diagnostics).
If you experience other memory problems
lReseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
lEnsure that you are following the memory installation guidelines (see Memory).
lEnsure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer,
see Memory.
lRun the Dell Diagnostics (see Dell Diagnostics).
Mouse Problems
Check the mouse cable 
lEnsure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.
lRemove any mouse extension cables, and connect the mouse directly to the computer.
lVerify that the mouse cable connector is seated properly.
Restart the computer
1. Simultaneously press <Ctrl><Esc> to display the Start menu.
2. Press <u>, press the up- and down-arrow keys to highlight Shut down or Turn Off, and then press <Enter>.
3. After the computer turns off, reconnect the mouse cable.
4. Turn on the computer.
Test the mouse Connect a properly working mouse to the computer, then try using the mouse.
Check the mouse settings
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.