Xerox 50.XX How do I request Xerox support?, Accept a Xerox request to enable desktop sharing

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4 How do I request Xerox support?

When you want to request assistance from Xerox Support, you can call the Xerox Support Hotline through standard support procedures. If Xerox Hotline support is unable to immediately resolve your issue or concern, you will be asked to click the [Home: Support Access] link to enable remote desktop sharing. Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real-time.

You can also send Xerox an email message that describes your questions or comments through Remote Services.

Accept a Xerox request to enable desktop sharing

To enable desktop sharing:

1.Click [Home: Support Access]. A support dialog box opens.

2.Enter your name, contact information and a description of your question or issue.

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is DocuSP Remote Services?What is DocuSP Remote Services? Click Apply New Settings How do I start using Remote Services?Remote Services network configuration Open the Remote Services Home Setup Network SettingsUser access Launching the Remote Services applicationHome page navigation How do I start using Remote Services? Click Software Updates to Enable or disable application features Select Home SetupHow can I customize application preferences? Customize settings for data capture and transfer Automatic Synchronization with Xerox is enabled by defaultSelect Home Problem Reporting Settings How can I customize application preferences? Select Home Setup Network Settings Modify proxy server settingsAccept a Xerox request to enable desktop sharing Click Home Support Access. a support dialog box opensHow do I request Xerox support? How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Execute Script Update AttributesRemote Monitoring RM Data Capture & TransferDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Machine & Job To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferClick the Start Capture & Transfer button Capture & TransferFile Cleanup Select Home Problem Reporting File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Remote Services Installation-software updates installed Is an activity history available?Information provided on History Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?