How do I start using Remote Services?
User access
There are four types of users who have access to the DocuSP controller. Each type of user has different access privileges for Remote Services. The following list presents the default settings for each user.
•User: Allowed access to Support Access, History and Contacts.
•Operator: Access to all the features of a User and access to Problem Reporting and Support Requests.
•CSE (Customer Service Engineer): Access to all system features, except the ability to enable and disable features.
•System Administrator: Access to all system features.
Launching the Remote Services application
All features included within Remote Services are accessible through the Home page.
To open the Remote Services Home page:
1.Place your cursor outside the DocuSP GUI. You may have to minimize the DocuSP GUI screen.
2.Press the <Help> key on your keyboard. The Remote Services Home page opens.
Home page navigation
The table that follows identifies each link located on the Home page and describes when to use each link.
Link | Description |
|
|
Problem Reporting | Click [Problem Reporting] to display |
| options for capturing and transferring |
| job and/or machine data. Data capture |
| and transfer is usually necessary after |
| Xerox conducts a preliminary |
| investigation of your environment and |
| needs additional data for further |
| analysis. |
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4 | User Guide |