Xerox 50.XX manual How do I start using Remote Services?

Page 9

 

 

 

How do I start using Remote Services?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Link

 

Description

 

 

 

 

 

 

 

 

Support Requests

Click [Support Requests] to display a

 

 

 

 

table of requests Xerox Support has

 

 

 

 

forwarded to you. Execution of these

 

 

 

 

requests helps to ensure optimum

 

 

 

 

operability of your print environment.

 

 

 

 

Different types of support requests

 

 

 

 

you may receive are:

 

 

 

 

Remote Monitoring

 

 

 

 

• Data Capture and Transfer

 

 

 

 

Update Attributes

 

 

 

 

Execute Script

 

 

 

 

• Download and Execute Script

 

 

 

 

Software Updates

 

 

 

 

 

 

 

 

Support Access

Click [Support Access] to accept a

 

 

 

 

verbal request from Xerox Support to

 

 

 

 

activate two-way, online

 

 

 

 

communication. The Support Access

 

 

 

 

page is used to communicate with

 

 

 

 

Xerox using a dynamic chat window

 

 

 

 

and to enable permission-based

 

 

 

 

desktop sharing with either desktop

 

 

 

 

control or view-only privileges.

 

 

 

 

 

 

 

 

MeterAssistant

Click [MeterAssistant] to view a

 

 

 

 

statistical summary table of automatic

 

 

 

 

meter readings. This feature is

 

 

 

 

available on monochrome and

 

 

 

 

highlight color printers, only.

 

 

 

 

 

 

 

 

Setup

Click [Setup] to verify settings for the

 

 

 

 

Remote Services proxy server and

 

 

 

 

network settings.

 

 

 

 

 

 

 

 

History

Click [History] to view a status table

 

 

 

 

listing all service tasks you have

 

 

 

 

received from Xerox Support.

 

 

 

 

 

 

 

 

 

 

 

 

 

User Guide

5

Image 9
Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is DocuSP Remote Services?What is DocuSP Remote Services? Remote Services network configuration How do I start using Remote Services?Open the Remote Services Home Setup Network Settings Click Apply New SettingsUser access Launching the Remote Services applicationHome page navigation How do I start using Remote Services? Click Software Updates to Enable or disable application features Select Home SetupHow can I customize application preferences? Customize settings for data capture and transfer Automatic Synchronization with Xerox is enabled by defaultSelect Home Problem Reporting Settings How can I customize application preferences? Select Home Setup Network Settings Modify proxy server settingsAccept a Xerox request to enable desktop sharing Click Home Support Access. a support dialog box opensHow do I request Xerox support? How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Remote Monitoring RM Update AttributesData Capture & Transfer Execute ScriptDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Machine & Job To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferClick the Start Capture & Transfer button Capture & TransferFile Cleanup Select Home Problem Reporting File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Remote Services Installation-software updates installed Is an activity history available?Information provided on History Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?