Xerox 50.XX manual Click Software Updates to

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How do I start using Remote Services?

Link	Description

Contact	Click [Contact] to open an
	automatically addressed email
	message you can send to Xerox
	Support.

Software Updates	Click [Software Updates] to
	download operating system patches,
	Remote Service patches, and
	DocuSP patches. This link appears on
	the Home page only when software
	updates are available. Alternately, you
	can access the Software Updates
	page via the Software Updates tab on
	the [Home: Support Requests] page.

6	User Guide

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Contents User Guide Page Table of contents How are software updates delivered? What is DocuSP Remote Services? Benefits of Remote ServicesWhat is DocuSP Remote Services? Open the Remote Services Home Setup Network Settings How do I start using Remote Services?Remote Services network configuration Click Apply New SettingsLaunching the Remote Services application User accessHome page navigation How do I start using Remote Services? Click Software Updates to Select Home Setup Enable or disable application featuresHow can I customize application preferences? Automatic Synchronization with Xerox is enabled by default Customize settings for data capture and transferSelect Home Problem Reporting Settings How can I customize application preferences? Modify proxy server settings Select Home Setup Network SettingsClick Home Support Access. a support dialog box opens Accept a Xerox request to enable desktop sharingHow do I request Xerox support? Email Contact How do I request Xerox support?How does Xerox ensure quality support? Data Capture & Transfer Update AttributesRemote Monitoring RM Execute ScriptSoftware Updates Download and Execute ScriptHow does Xerox ensure quality support? How are problems identified and reported? CaptureTo capture machine and/or job data Machine Job Machine & JobTransfer To transfer machine and/or job data to XeroxCapture & Transfer Click the Start Capture & Transfer buttonSelect Home Problem Reporting File Cleanup File CleanupFiles Ready for Transfer How are problems identified and reported? Can I automatically submit meter readings? MeterAssistantCan I automatically submit meter readings? Is an activity history available? Remote Services Installation-software updates installedInformation provided on History Is an activity history available? How are software updates delivered? Types of software updatesHow are software updates delivered?