Xerox 50.XX manual Files Ready for Transfer, Select Home Problem Reporting File Cleanup

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Capturing IOT Data (if applicable)

Capture Completed Successfully

8.If you want to terminate the capture process before completion, click the [Cancel Capture] button.

When the capture process is complete, file transmission begins automatically. The machine and/or job data files is transferred to either your Xerox Support Server, an FTP site, or to a CD writer as specified on the Problem Reporting: Settings page. If the files you want to transfer are more than 400 MB, you are prompted to transfer the files to a CD writer.

A status bar displays and notifies you when the files have successfully been transferred.

To verify the successful transfer of data, you can view the [Home: History] page.

Files Ready for Transfer

Each time the system successfully captures machine and/or job data, a link titled Files Ready for Transfer displays on the Home page. Click this link to open the Files to Transfer table.

To transfer files listed in this table, follow steps 2 through 4 in the topic; Transfer.

File Cleanup

Each time you capture and save machine and/or job data, a redundant copy of the files is stored on your system.

To delete these duplicate files:

1.Select [Home: Problem Reporting: File Cleanup].

The File Cleanup page lists all captured files currently stored in the Data Capture Location Path directory specified on the [Home: Problem Reporting: Settings: Capture] page.

The File Cleanup page has four columns of information: Call Log ID, Type, Capture Date and Status. The table entries are displayed by Capture Date, which indicates the date of the attempted file transfer. The most recent file transfer is located at the top of the column.

2.To display file details, click the expansion arrow.

3.The Status column indicates the progress of the file transmission as either Transferred, Not Transferred, Canceled, or Transmission Error.

4.Delete files by performing one of the following:

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is DocuSP Remote Services?What is DocuSP Remote Services? Remote Services network configuration How do I start using Remote Services?Open the Remote Services Home Setup Network Settings Click Apply New SettingsLaunching the Remote Services application User accessHome page navigation How do I start using Remote Services? Click Software Updates to Select Home Setup Enable or disable application featuresHow can I customize application preferences? Automatic Synchronization with Xerox is enabled by default Customize settings for data capture and transferSelect Home Problem Reporting Settings How can I customize application preferences? Select Home Setup Network Settings Modify proxy server settingsClick Home Support Access. a support dialog box opens Accept a Xerox request to enable desktop sharingHow do I request Xerox support? How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Remote Monitoring RM Update AttributesData Capture & Transfer Execute ScriptDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Machine & Job To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferClick the Start Capture & Transfer button Capture & TransferSelect Home Problem Reporting File Cleanup File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Is an activity history available? Remote Services Installation-software updates installedInformation provided on History Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?