Xerox 50.XX manual How are software updates delivered?, Types of software updates

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How are software updates delivered?

9 How are software updates delivered?

Each time the Remote Services application opens, the system checks for software updates from the Xerox Support Server. The Remote Services Home page provides a link to software updates whenever they become available. Alternately, you can access the Software Updates page via the Software Updates tab on the [Home: Support Requests] page.

Types of software updates

Software updates include:

Operating System (OS) patches

Remote Services (RS) patches

DocuSP patches

When a system search is complete, a list of updates display. The search filters the list to ensure compatibility with your site configuration.

Information provided with each update patch include:

Patch ID

Patch type

Installation status

Date/Time stamp

You may accept, install, or reject any update.

To manually check the Xerox Support Server for new Software Updates, click the [Get New] button. New Software Updates may take a few minutes to arrive.

To accept and download an update: Click the patch ID to highlight the row and then click the [Accept] button. The software automatically downloads to your system. With your permission, Xerox Support will remotely install the patch.

To reject an update and remove it from the list: Click the patch ID to highlight the row and then click the [Reject] button. A rejected update may be accepted at a later time.

To refresh the display to include Software Updates that have just arrived, click the [Refresh Table] button.

User Guide

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Contents User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is DocuSP Remote Services?What is DocuSP Remote Services? Click Apply New Settings How do I start using Remote Services?Remote Services network configuration Open the Remote Services Home Setup Network SettingsLaunching the Remote Services application User accessHome page navigation How do I start using Remote Services? Click Software Updates to Select Home Setup Enable or disable application featuresHow can I customize application preferences? Automatic Synchronization with Xerox is enabled by default Customize settings for data capture and transferSelect Home Problem Reporting Settings How can I customize application preferences? Select Home Setup Network Settings Modify proxy server settingsClick Home Support Access. a support dialog box opens Accept a Xerox request to enable desktop sharingHow do I request Xerox support? How do I request Xerox support? Email ContactHow does Xerox ensure quality support? Execute Script Update AttributesRemote Monitoring RM Data Capture & TransferDownload and Execute Script Software UpdatesHow does Xerox ensure quality support? Capture How are problems identified and reported?Machine Job Machine & Job To capture machine and/or job dataTo transfer machine and/or job data to Xerox TransferClick the Start Capture & Transfer button Capture & TransferSelect Home Problem Reporting File Cleanup File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings?Can I automatically submit meter readings? Is an activity history available? Remote Services Installation-software updates installedInformation provided on History Is an activity history available? Types of software updates How are software updates delivered?How are software updates delivered?