Xerox 50.XX manual How does Xerox ensure quality support?

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How does Xerox ensure quality support?

16	User Guide

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Contents User Guide Page Table of contents How are software updates delivered? What is DocuSP Remote Services? Benefits of Remote ServicesWhat is DocuSP Remote Services? How do I start using Remote Services? Remote Services network configurationOpen the Remote Services Home Setup Network Settings Click Apply New SettingsHome page navigation User accessLaunching the Remote Services application How do I start using Remote Services? Click Software Updates to How can I customize application preferences? Enable or disable application featuresSelect Home Setup Select Home Problem Reporting Settings Customize settings for data capture and transferAutomatic Synchronization with Xerox is enabled by default How can I customize application preferences? Modify proxy server settings Select Home Setup Network SettingsHow do I request Xerox support? Accept a Xerox request to enable desktop sharingClick Home Support Access. a support dialog box opens Email Contact How do I request Xerox support?How does Xerox ensure quality support? Update Attributes Remote Monitoring RMData Capture & Transfer Execute ScriptSoftware Updates Download and Execute ScriptHow does Xerox ensure quality support? How are problems identified and reported? CaptureTo capture machine and/or job data Machine Job Machine & JobTransfer To transfer machine and/or job data to XeroxCapture & Transfer Click the Start Capture & Transfer buttonFiles Ready for Transfer File CleanupSelect Home Problem Reporting File Cleanup How are problems identified and reported? Can I automatically submit meter readings? MeterAssistantCan I automatically submit meter readings? Information provided on History Remote Services Installation-software updates installedIs an activity history available? Is an activity history available? How are software updates delivered? Types of software updatesHow are software updates delivered?