IBM V-CAN manual Call Center Main Menu 7am 7pm, Monday Friday, local time

Page 23

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

Upcoming changes to the redetermination process:

ƒCases including Food Stamps (non-elderly and non-disabled)o 6 month review questionnaire

o 12 month redetermination form and interview

ƒCases including Food Stamps (elderly and disabled)

o12 month redetermination form and interview

ƒMedicaid and/or TANF Cases only (no Food Stamps)

o12 month redetermination form (no interview)

Application processing standards (i.e., 30 for Food Stamps and Cash Assistance/TANF, 45 days for Medicaid and or 90 days for Disability Medicaid) do not apply for redeterminations.

Typically, redeterminations take up to 30 days for any of the three programs.

3.1.5Call Center Main Menu (7am – 7pm, Monday – Friday, local time)

The following options are available to callers contacting the Call Center between the hours of 7am – 7pm, Monday – Friday, local time:

ƒPress (1) for English or (2) for Spanish

ƒPress (1) for Healthy Indiana Plan (HIP); (2) Benefit Programs (such as Food Stamps,

Cash Assistance or Health Coverage); or (3) for IMPACT Employment Services

ƒ(2) Benefit Programs Main Menu Options:

1.Apply for Assistance (by speaking with a Representative)

2.Check Case Status

3.Ask about a Letter or Notice

4.Report a Change

5.Review or Reschedule an Appointment

6.Find a Local Office

7.Request a Proof of Eligibility Letter

8.More Options

ƒ(1) Trouble Getting Required Information

ƒ(2) Report Suspected Fraud

ƒ(3) Questions about Electronic Benefit Transfer (EBT) Cards

ƒ(4) Frequently Asked Questions (FAQs)

ƒ(5) Third Party Inquiry (general or case specific)

ƒ(6) Other Questions

V-CAN User Guide

23

vcan@us.ibm.com

 

 

 

Image 23
Contents Can User Guide Table of Contents Can User Guide Getting StartedIntroduction Phone o FAX o Mail Options for Access PointsApplication Process After Modernization Applying for Benefits in the New SystemApplying for Benefits Overview Internet Screening Screening Results Apply for Benefits Option 2 Internet Screening Ö Print Ö Paper Application Online Application Returning UserOption 3 Internet Screening Ö Mail Ö Paper Application JanesmithOnline Application Ö Electronic Signature Online ApplicationElectronic Signature Paper Application Call CenterSubmitting an Application Application PacketSelect Documents Mailed or FAXed To the Fssa Service Center Interviews Application ProcessingAuthorized Representative section of the online application Authorized RepresentativesHoosier Healthwise Other Application ProcessesHealthy Indiana Plan HIP Application Tips Checking Case Status Managing Benefits in the New SystemManaging Benefits Overview Agency Registration Newƒ Reporting Changes on the Internet Reporting Changesƒ Checking case status on the automated phone system ƒ Checking case status with a Call Center Representativeƒ Reporting Changes on the automated phone system Redeterminationƒ Medicaid and/or Tanf Cases only no Food Stamps ƒ Cases including Food Stamps elderly and disabledCall Center Main Menu 7am 7pm, Monday Friday, local time Call Center Main Menu After-Hours Automated System Tier SpecialistsIndiana Eligibility Modernization Client Support Materials Overview Access Point MaterialsClient Support Materials Referral Member Materials How to Order Client Support MaterialsCan Publications and Documents Can ResourcesGeneral Instructions for Locating the Online Functions Can Member QuestionsCall Center Main Menu AppendixQuick Reference Cards Public Assistance ContactsHoosier Healthwise Cash Assistance TANF, Food Stamp and Health CoverageHealthy Indiana Plan HIP Hoosier Works Electronic Benefit Transfer EBT CardsFind a Local DFR Office Check Case Status Listen to Frequently Asked Questions regardingIndiana Benefits Information to Get You Started

V-CAN specifications

IBM V-CAN, or IBM Virtual Cloud Access Network, represents a transformative approach in the realm of network architecture and cloud computing. Designed to provide seamless connectivity and security across various cloud environments, V-CAN offers a robust framework that allows businesses to innovate rapidly while maintaining control over their network resources.

One of the main features of IBM V-CAN is its emphasis on flexibility. Organizations can utilize V-CAN to integrate with multiple cloud providers, creating a hybrid cloud environment that optimally meets their needs. This flexibility enables businesses to distribute workloads across public, private, and on-premises resources, ensuring they have the scalability necessary to respond to fluctuating demands.

Another key characteristic of V-CAN is its focus on security. In today's digital landscape, protecting sensitive data is paramount. IBM V-CAN employs advanced security protocols, including end-to-end encryption and identity and access management, to safeguard data in transit and at rest. This dedication to security helps organizations mitigate risks associated with data breaches and unauthorized access, establishing a secure environment for all network activities.

V-CAN also leverages cutting-edge technologies such as Software-Defined Networking (SDN) and Network Function Virtualization (NFV). SDN allows for the dynamic management of network resources, enabling organizations to configure their networks on the fly based on real-time requirements. NFV complements this by virtualizing various network functions, reducing the need for dedicated hardware and simplifying management.

The integration of AI and machine learning within V-CAN enhances its capabilities further. These technologies allow for the analysis of network traffic patterns, automated threat detection, and proactive management of resources. As a result, organizations can optimize their network performance and react promptly to any potential issues.

Additionally, IBM V-CAN supports seamless collaboration across teams, regardless of their geographical location. With an intuitive interface and real-time data sharing capabilities, businesses can foster innovation while maintaining transparency and operational efficiency.

In conclusion, IBM V-CAN is a comprehensive solution that combines flexibility, security, and advanced technologies to meet the ever-evolving needs of businesses today. Its ability to integrate with multiple cloud environments, alongside robust security measures and intelligent network management, positions it as a valuable asset for organizations looking to thrive in the digital age. As cloud computing continues to evolve, V-CAN stands out as a cutting-edge framework that empowers businesses to navigate the complexities of a multi-cloud world effectively.