IBM V-CAN Managing Benefits in the New System, Managing Benefits Overview, Checking Case Status

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INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

3.Managing Benefits in the New System

3.1Managing Benefits Overview

There are new ways to manage benefits in the new system, such as checking case status, reporting changes and completing the redetermination process. The Call Center Main Menu options are also provided for a quick reference when contacting the Call Center to speak with a Call Center Representative or to use the automated system.

3.1.1Agency Registration (New!)

Agencies working with public assistance clients may need to know whether a client has been approved for benefits. Or, an agency may wish to check a client’s case status to assist a client, or remind him/her of a step in the application process. For agencies working with clients in this capacity, a new enhancement has been developed to provide case status for all clients working with a particular agency. Agency Registration offers agencies registered with the IBM-led Coalition a single point of entry to access case status for clients receiving Food Stamps, Cash Assistance (TANF) and Health Coverage benefits.

Agency Registration does NOT require an Authorized Representative Form to be on file for each agency staff member working with a client; rather, an agency will register with the IBM-led Coalition and receive access to client case status, either online or by contacting the FSSA Call Center. A client must sign an Agency Registration release for their case information to be available to the agency. Agency staff can access an agency-specific web portal to access case status for all clients associated with the agency. Each agency is assigned a PIN number to use when accessing the online agency web portal. By using the Agency Registration enhancement, agency staff will have access to a client’s case status, benefit amount(s), redetermination date, and a list of pending verifications and due dates, either online or over the phone with a Call Center Representative.

Case specific client information, beyond information about the status of the case and next steps, will be provided only to Authorized Representatives or agencies and/or individuals that have special, legal authority to access case specific information (i.e., Township Trustees and Section 8 Administrators).

If your agency is interested in the Agency Registration process, please contact the IBM-led Coalition at agencyaccesshelp@ifcem.com.

3.1.2Checking Case Status

Once the Indiana Application for Assistance signature page has been processed, applicants, clients and Authorized Representatives may check the application status by using the automated system, Internet or by speaking with a Call Center Representative.

Applicants may check case status two weeks after the application is submitted or when the 2032 Pending Verifications notice has been received in the mail by the applicant or Authorized Representative. The 2032 Pending Verifications notice will provide a 10-digit Indiana Client Eligibility System (ICES) case number that is used to check case status on the automated system and the Internet.

ƒChecking case status on the Internet

Go to www.in.gov/fssa, click the “Apply for Benefits / Manage Your Benefits” button. Select your county, then select “Start Here” and the “Check Case Status” link. Applicants must provide last name, ICES case number, date of birth and last four digits of Social Security Number. The Internet will indicate if the case is approved, pending or denied. The online case status tool provides the following case information:

V-CAN User Guide

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vcan@us.ibm.com

 

 

 

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Contents Can User Guide Table of Contents Can User Guide Getting StartedIntroduction Options for Access Points Phone o FAX o MailApplication Process After Modernization Applying for Benefits in the New SystemApplying for Benefits Overview Internet Screening Screening Results Apply for Benefits Online Application Returning User Option 2 Internet Screening Ö Print Ö Paper ApplicationJanesmith Option 3 Internet Screening Ö Mail Ö Paper ApplicationOnline Application Online Application Ö Electronic SignatureElectronic Signature Call Center Paper ApplicationApplication Packet Submitting an ApplicationSelect Documents Mailed or FAXed To the Fssa Service Center Application Processing InterviewsAuthorized Representatives Authorized Representative section of the online applicationOther Application Processes Hoosier HealthwiseHealthy Indiana Plan HIP Application Tips Managing Benefits in the New System Managing Benefits OverviewAgency Registration New Checking Case StatusReporting Changes ƒ Checking case status on the automated phone systemƒ Checking case status with a Call Center Representative ƒ Reporting Changes on the InternetRedetermination ƒ Reporting Changes on the automated phone systemƒ Medicaid and/or Tanf Cases only no Food Stamps ƒ Cases including Food Stamps elderly and disabledCall Center Main Menu 7am 7pm, Monday Friday, local time Tier Specialists Call Center Main Menu After-Hours Automated SystemIndiana Eligibility Modernization Client Support Materials Overview Access Point MaterialsClient Support Materials How to Order Client Support Materials Referral Member MaterialsCan Publications and Documents Can ResourcesGeneral Can Member Questions Instructions for Locating the Online FunctionsAppendix Quick Reference CardsPublic Assistance Contacts Call Center Main MenuCash Assistance TANF, Food Stamp and Health Coverage Healthy Indiana Plan HIPHoosier Works Electronic Benefit Transfer EBT Cards Hoosier HealthwiseListen to Frequently Asked Questions regarding Find a Local DFR Office Check Case StatusIndiana Benefits Information to Get You Started

V-CAN specifications

IBM V-CAN, or IBM Virtual Cloud Access Network, represents a transformative approach in the realm of network architecture and cloud computing. Designed to provide seamless connectivity and security across various cloud environments, V-CAN offers a robust framework that allows businesses to innovate rapidly while maintaining control over their network resources.

One of the main features of IBM V-CAN is its emphasis on flexibility. Organizations can utilize V-CAN to integrate with multiple cloud providers, creating a hybrid cloud environment that optimally meets their needs. This flexibility enables businesses to distribute workloads across public, private, and on-premises resources, ensuring they have the scalability necessary to respond to fluctuating demands.

Another key characteristic of V-CAN is its focus on security. In today's digital landscape, protecting sensitive data is paramount. IBM V-CAN employs advanced security protocols, including end-to-end encryption and identity and access management, to safeguard data in transit and at rest. This dedication to security helps organizations mitigate risks associated with data breaches and unauthorized access, establishing a secure environment for all network activities.

V-CAN also leverages cutting-edge technologies such as Software-Defined Networking (SDN) and Network Function Virtualization (NFV). SDN allows for the dynamic management of network resources, enabling organizations to configure their networks on the fly based on real-time requirements. NFV complements this by virtualizing various network functions, reducing the need for dedicated hardware and simplifying management.

The integration of AI and machine learning within V-CAN enhances its capabilities further. These technologies allow for the analysis of network traffic patterns, automated threat detection, and proactive management of resources. As a result, organizations can optimize their network performance and react promptly to any potential issues.

Additionally, IBM V-CAN supports seamless collaboration across teams, regardless of their geographical location. With an intuitive interface and real-time data sharing capabilities, businesses can foster innovation while maintaining transparency and operational efficiency.

In conclusion, IBM V-CAN is a comprehensive solution that combines flexibility, security, and advanced technologies to meet the ever-evolving needs of businesses today. Its ability to integrate with multiple cloud environments, alongside robust security measures and intelligent network management, positions it as a valuable asset for organizations looking to thrive in the digital age. As cloud computing continues to evolve, V-CAN stands out as a cutting-edge framework that empowers businesses to navigate the complexities of a multi-cloud world effectively.
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