IBM V-CAN Appendix, Quick Reference Cards, Public Assistance Contacts, Call Center Main Menu

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INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

6. Appendix

6. 1 Quick Reference Cards

The appendix contains several quick reference cards that V-CAN members can use when assisting applicants and clients. V-CAN members can cut out these reference cards for a quick, easy reference to helpful contacts and information.

6.1.1Public Assistance Contacts

The Public Assistance Contacts list contains helpful phone numbers and website addresses for Indiana public assistance programs. The Public Assistance Contacts sheet can be cut out and placed by a phone for quick reference to commonly used phone numbers and website addresses. Alternatively, V-CAN Access Points providing access to a phone can use this card as an insert in the Call Center Tip Stand if the information suits your clients’ needs. The Public Assistance Contacts card is located on page 23 of the V-CAN User Guide.

NOTE: This list is not inclusive of all organizations that V-CAN members may contact.

6.1.2Call Center Main Menu

The Call Center Main Menu card can be used when working with or on behalf of your clients. These cards provide the main menu options when contacting the Call Center from 7am – 7pm local time or when using the after-hours automated system. This card can be cut out and posted next to a phone for quick reference or in the Call Center Tip Stand provided to V-CAN Access Points. The Call Center Main Menu card is located on page 24 of the V-CAN User Guide.

The Call Center Main Menu is subject to change. Please check the FSSA website at www.in.gov/fssa, click “Eligibility Modernization” and “Communications” for updates to this menu.

V-CAN User Guide

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vcan@us.ibm.com

 

 

 

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Contents Can User Guide Table of Contents Getting Started IntroductionCan User Guide Options for Access Points Phone o FAX o MailApplying for Benefits in the New System Applying for Benefits OverviewApplication Process After Modernization Internet Screening Screening Results Apply for Benefits Online Application Returning User Option 2 Internet Screening Ö Print Ö Paper ApplicationJanesmith Option 3 Internet Screening Ö Mail Ö Paper ApplicationOnline Application Online Application Ö Electronic SignatureElectronic Signature Call Center Paper ApplicationApplication Packet Submitting an ApplicationSelect Documents Mailed or FAXed To the Fssa Service Center Application Processing InterviewsAuthorized Representatives Authorized Representative section of the online applicationOther Application Processes Hoosier HealthwiseHealthy Indiana Plan HIP Application Tips Agency Registration New Managing Benefits in the New SystemManaging Benefits Overview Checking Case Statusƒ Checking case status with a Call Center Representative Reporting Changesƒ Checking case status on the automated phone system ƒ Reporting Changes on the InternetRedetermination ƒ Reporting Changes on the automated phone systemƒ Cases including Food Stamps elderly and disabled Call Center Main Menu 7am 7pm, Monday Friday, local timeƒ Medicaid and/or Tanf Cases only no Food Stamps Tier Specialists Call Center Main Menu After-Hours Automated SystemIndiana Eligibility Modernization Access Point Materials Client Support MaterialsClient Support Materials Overview How to Order Client Support Materials Referral Member MaterialsCan Resources GeneralCan Publications and Documents Can Member Questions Instructions for Locating the Online FunctionsPublic Assistance Contacts AppendixQuick Reference Cards Call Center Main MenuHoosier Works Electronic Benefit Transfer EBT Cards Cash Assistance TANF, Food Stamp and Health CoverageHealthy Indiana Plan HIP Hoosier HealthwiseListen to Frequently Asked Questions regarding Find a Local DFR Office Check Case StatusIndiana Benefits Information to Get You Started

V-CAN specifications

IBM V-CAN, or IBM Virtual Cloud Access Network, represents a transformative approach in the realm of network architecture and cloud computing. Designed to provide seamless connectivity and security across various cloud environments, V-CAN offers a robust framework that allows businesses to innovate rapidly while maintaining control over their network resources.

One of the main features of IBM V-CAN is its emphasis on flexibility. Organizations can utilize V-CAN to integrate with multiple cloud providers, creating a hybrid cloud environment that optimally meets their needs. This flexibility enables businesses to distribute workloads across public, private, and on-premises resources, ensuring they have the scalability necessary to respond to fluctuating demands.

Another key characteristic of V-CAN is its focus on security. In today's digital landscape, protecting sensitive data is paramount. IBM V-CAN employs advanced security protocols, including end-to-end encryption and identity and access management, to safeguard data in transit and at rest. This dedication to security helps organizations mitigate risks associated with data breaches and unauthorized access, establishing a secure environment for all network activities.

V-CAN also leverages cutting-edge technologies such as Software-Defined Networking (SDN) and Network Function Virtualization (NFV). SDN allows for the dynamic management of network resources, enabling organizations to configure their networks on the fly based on real-time requirements. NFV complements this by virtualizing various network functions, reducing the need for dedicated hardware and simplifying management.

The integration of AI and machine learning within V-CAN enhances its capabilities further. These technologies allow for the analysis of network traffic patterns, automated threat detection, and proactive management of resources. As a result, organizations can optimize their network performance and react promptly to any potential issues.

Additionally, IBM V-CAN supports seamless collaboration across teams, regardless of their geographical location. With an intuitive interface and real-time data sharing capabilities, businesses can foster innovation while maintaining transparency and operational efficiency.

In conclusion, IBM V-CAN is a comprehensive solution that combines flexibility, security, and advanced technologies to meet the ever-evolving needs of businesses today. Its ability to integrate with multiple cloud environments, alongside robust security measures and intelligent network management, positions it as a valuable asset for organizations looking to thrive in the digital age. As cloud computing continues to evolve, V-CAN stands out as a cutting-edge framework that empowers businesses to navigate the complexities of a multi-cloud world effectively.
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