IBM V-CAN manual Client Support Materials Overview, Access Point Materials

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INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

4. Client Support Materials

4.1Client Support Materials Overview

V-CAN Access Points and Referral members will receive client support materials to post in their offices and distribute to clients. The client support materials are free to all V-CAN members and contain helpful tips when applying for and managing public assistance in the new system.

4.1.1Access Point Materials

V-CAN Access Points provide access to new application tools, like a computer for using the online application, a phone for contacting the Call Center, or a FAX machine. Access Points can serve the public (Publicized Access Points) or serve current clients only (Non-Publicized Access Points). Access Points can provide access to one or more of the tools available. The level of Access Point membership depends on an organization’s clients and available resources. Access Points will receive client support materials, including:

•Internet Roll Menu to place by computers with online application instructions;

•Call Center Tip Stands to place next to phones with instructions for using the toll-free number; and

•Posters, postcards, business cards, pens and magnets to post and distribute (see Referral Member materials).

Figure 12: Access Point Materials

Internet Roll Menu

Call Center Tip Stand

 

 

NOTE: The Internet Roll Menu and Call Center Tip Stand are double-sided in English and Spanish.

V-CAN User Guide

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vcan@us.ibm.com

 

 

 

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Contents Can User Guide Table of Contents Can User Guide Getting StartedIntroduction Options for Access Points Phone o FAX o MailApplication Process After Modernization Applying for Benefits in the New SystemApplying for Benefits Overview Internet Screening Screening Results Apply for Benefits Online Application Returning User Option 2 Internet Screening Ö Print Ö Paper ApplicationJanesmith Option 3 Internet Screening Ö Mail Ö Paper ApplicationOnline Application Online Application Ö Electronic SignatureElectronic Signature Call Center Paper ApplicationApplication Packet Submitting an ApplicationSelect Documents Mailed or FAXed To the Fssa Service Center Application Processing InterviewsAuthorized Representatives Authorized Representative section of the online applicationOther Application Processes Hoosier HealthwiseHealthy Indiana Plan HIP Application Tips Agency Registration New Managing Benefits in the New SystemManaging Benefits Overview Checking Case Statusƒ Checking case status with a Call Center Representative Reporting Changesƒ Checking case status on the automated phone system ƒ Reporting Changes on the InternetRedetermination ƒ Reporting Changes on the automated phone systemƒ Medicaid and/or Tanf Cases only no Food Stamps ƒ Cases including Food Stamps elderly and disabledCall Center Main Menu 7am 7pm, Monday Friday, local time Tier Specialists Call Center Main Menu After-Hours Automated SystemIndiana Eligibility Modernization Client Support Materials Overview Access Point MaterialsClient Support Materials How to Order Client Support Materials Referral Member MaterialsCan Publications and Documents Can ResourcesGeneral Can Member Questions Instructions for Locating the Online FunctionsPublic Assistance Contacts AppendixQuick Reference Cards Call Center Main MenuHoosier Works Electronic Benefit Transfer EBT Cards Cash Assistance TANF, Food Stamp and Health CoverageHealthy Indiana Plan HIP Hoosier HealthwiseListen to Frequently Asked Questions regarding Find a Local DFR Office Check Case StatusIndiana Benefits Information to Get You Started

V-CAN specifications

IBM V-CAN, or IBM Virtual Cloud Access Network, represents a transformative approach in the realm of network architecture and cloud computing. Designed to provide seamless connectivity and security across various cloud environments, V-CAN offers a robust framework that allows businesses to innovate rapidly while maintaining control over their network resources.

One of the main features of IBM V-CAN is its emphasis on flexibility. Organizations can utilize V-CAN to integrate with multiple cloud providers, creating a hybrid cloud environment that optimally meets their needs. This flexibility enables businesses to distribute workloads across public, private, and on-premises resources, ensuring they have the scalability necessary to respond to fluctuating demands.

Another key characteristic of V-CAN is its focus on security. In today's digital landscape, protecting sensitive data is paramount. IBM V-CAN employs advanced security protocols, including end-to-end encryption and identity and access management, to safeguard data in transit and at rest. This dedication to security helps organizations mitigate risks associated with data breaches and unauthorized access, establishing a secure environment for all network activities.

V-CAN also leverages cutting-edge technologies such as Software-Defined Networking (SDN) and Network Function Virtualization (NFV). SDN allows for the dynamic management of network resources, enabling organizations to configure their networks on the fly based on real-time requirements. NFV complements this by virtualizing various network functions, reducing the need for dedicated hardware and simplifying management.

The integration of AI and machine learning within V-CAN enhances its capabilities further. These technologies allow for the analysis of network traffic patterns, automated threat detection, and proactive management of resources. As a result, organizations can optimize their network performance and react promptly to any potential issues.

Additionally, IBM V-CAN supports seamless collaboration across teams, regardless of their geographical location. With an intuitive interface and real-time data sharing capabilities, businesses can foster innovation while maintaining transparency and operational efficiency.

In conclusion, IBM V-CAN is a comprehensive solution that combines flexibility, security, and advanced technologies to meet the ever-evolving needs of businesses today. Its ability to integrate with multiple cloud environments, alongside robust security measures and intelligent network management, positions it as a valuable asset for organizations looking to thrive in the digital age. As cloud computing continues to evolve, V-CAN stands out as a cutting-edge framework that empowers businesses to navigate the complexities of a multi-cloud world effectively.
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