IBM V-CAN manual Getting Started, Introduction, Can User Guide

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INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

1. Getting Started

1.1.Introduction

The Indiana Family and Social Services Administration (FSSA) Division of Family Resources (DFR) is improving the way Hoosiers apply for Cash Assistance (TANF), Food Stamps and Health Coverage (Medicaid and Hoosier Healthwise). Eligibility Modernization is being implemented on a regional basis throughout Indiana to provide more choices for Hoosiers to apply for and manage their public assistance.

In conjunction with Eligibility Modernization, the Voluntary Community Assistance Network (V-CAN) is a formal network of service providers and community organizations that provide information about and access to the new tools available to apply for Cash Assistance (TANF), Food Stamps and Health Coverage. V-CAN members can choose to provide any kind of help to their clients – whether it is just to get up-to-date information about system changes or to offer access to a computer or phone to apply for or manage benefits.

The V-CAN User Guide serves as a desk-top reference for V-CAN Access Points when assisting applicants and clients in their office. This guide provides tips on the ways to apply for and manage benefits in the new system. Depending on an Access Point’s level of involvement (i.e., the tools they offer in their office) and client needs, the information contained in this guide may not apply to all V-CAN Access Points.

The V-CAN User Guide is intended to supplement, not replace, V-CAN Training. If you have not attended a V-CAN Training session, please review the V-CAN Training presentations posted on the FSSA website (www.in.gov/fssa, click “Eligibility Modernization” and “Communications”). An electronic copy of the V-CAN User Guide is also available on the FSSA website. If you have questions about the information contained in this guide, please contact us at vcan@us.ibm.com.

1.1.1V-CAN User Guide

The V-CAN User Guide is organized into five primary sections to assist V-CAN members with the new system: Applying for Benefits in the New System, Managing Benefits in the New System, Client Support Materials, V-CAN Resources, and an Appendix with Quick Reference Cards.

Throughout the guide, there are tips for using the new tools to apply for and manage benefits in the new system. These tips may be especially helpful for V-CAN Access Points, Authorized Representatives or clients. These tips are identified throughout the User Guide with an arrow and text box as shown below:

Throughout the document, helpful tips for using the new tools to apply for or manage benefits in the new system are identified in this text box.

V-CAN User Guide

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vcan@us.ibm.com

 

 

 

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Contents Can User Guide Table of Contents Getting Started IntroductionCan User Guide Phone o FAX o Mail Options for Access PointsApplying for Benefits in the New System Applying for Benefits OverviewApplication Process After Modernization Internet Screening Screening Results Apply for Benefits Option 2 Internet Screening Ö Print Ö Paper Application Online Application Returning UserOption 3 Internet Screening Ö Mail Ö Paper Application JanesmithOnline Application Ö Electronic Signature Online ApplicationElectronic Signature Paper Application Call CenterSubmitting an Application Application PacketSelect Documents Mailed or FAXed To the Fssa Service Center Interviews Application ProcessingAuthorized Representative section of the online application Authorized RepresentativesHoosier Healthwise Other Application ProcessesHealthy Indiana Plan HIP Application Tips Checking Case Status Managing Benefits in the New SystemManaging Benefits Overview Agency Registration Newƒ Reporting Changes on the Internet Reporting Changesƒ Checking case status on the automated phone system ƒ Checking case status with a Call Center Representativeƒ Reporting Changes on the automated phone system Redeterminationƒ Cases including Food Stamps elderly and disabled Call Center Main Menu 7am 7pm, Monday Friday, local timeƒ Medicaid and/or Tanf Cases only no Food Stamps Call Center Main Menu After-Hours Automated System Tier SpecialistsIndiana Eligibility Modernization Access Point Materials Client Support MaterialsClient Support Materials Overview Referral Member Materials How to Order Client Support MaterialsCan Resources GeneralCan Publications and Documents Instructions for Locating the Online Functions Can Member QuestionsCall Center Main Menu AppendixQuick Reference Cards Public Assistance ContactsHoosier Healthwise Cash Assistance TANF, Food Stamp and Health CoverageHealthy Indiana Plan HIP Hoosier Works Electronic Benefit Transfer EBT CardsFind a Local DFR Office Check Case Status Listen to Frequently Asked Questions regardingIndiana Benefits Information to Get You Started

V-CAN specifications

IBM V-CAN, or IBM Virtual Cloud Access Network, represents a transformative approach in the realm of network architecture and cloud computing. Designed to provide seamless connectivity and security across various cloud environments, V-CAN offers a robust framework that allows businesses to innovate rapidly while maintaining control over their network resources.

One of the main features of IBM V-CAN is its emphasis on flexibility. Organizations can utilize V-CAN to integrate with multiple cloud providers, creating a hybrid cloud environment that optimally meets their needs. This flexibility enables businesses to distribute workloads across public, private, and on-premises resources, ensuring they have the scalability necessary to respond to fluctuating demands.

Another key characteristic of V-CAN is its focus on security. In today's digital landscape, protecting sensitive data is paramount. IBM V-CAN employs advanced security protocols, including end-to-end encryption and identity and access management, to safeguard data in transit and at rest. This dedication to security helps organizations mitigate risks associated with data breaches and unauthorized access, establishing a secure environment for all network activities.

V-CAN also leverages cutting-edge technologies such as Software-Defined Networking (SDN) and Network Function Virtualization (NFV). SDN allows for the dynamic management of network resources, enabling organizations to configure their networks on the fly based on real-time requirements. NFV complements this by virtualizing various network functions, reducing the need for dedicated hardware and simplifying management.

The integration of AI and machine learning within V-CAN enhances its capabilities further. These technologies allow for the analysis of network traffic patterns, automated threat detection, and proactive management of resources. As a result, organizations can optimize their network performance and react promptly to any potential issues.

Additionally, IBM V-CAN supports seamless collaboration across teams, regardless of their geographical location. With an intuitive interface and real-time data sharing capabilities, businesses can foster innovation while maintaining transparency and operational efficiency.

In conclusion, IBM V-CAN is a comprehensive solution that combines flexibility, security, and advanced technologies to meet the ever-evolving needs of businesses today. Its ability to integrate with multiple cloud environments, alongside robust security measures and intelligent network management, positions it as a valuable asset for organizations looking to thrive in the digital age. As cloud computing continues to evolve, V-CAN stands out as a cutting-edge framework that empowers businesses to navigate the complexities of a multi-cloud world effectively.
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