IBM V-CAN manual Redetermination, ƒ Reporting Changes on the automated phone system

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

online, clients must provide their last name, ICES case number, date of birth and last four digits of Social Security Number to report a change.

ƒReporting Changes on the automated phone system

Clients must provide the last four digits of Social Security Number and ICES case number or date of birth to report a change.

Liability Deviations / Corrections and Spend-down

To report changes related to liability deviations and corrections or spend-down, clients may use:

9Internet (“Report a Change” tool);

9FAX;

9Mail; or

9Local DFR Office.

When submitting documents to the FSSA Service Center, use a case-specific, bar-coded Document Coversheet (recommended), or a coversheet with client’s full name and case number or SSN. Include instructions about the liability correction/deviation or spend-down. NOTE: Provide specific supporting documentation for all liability deviations/corrections or spend-down expenses with written instructions on the case-specific, bar-coded Document Coversheet.

Babygrams

When adding newborns to existing Medicaid cases, a Babygram Form should be completed and submitted to the FSSA Service Center by mail or FAX. The Babygram Form may be obtained by emailing the V-CAN Team at vcan@us.ibm.com. Make sure to choose one method of submitting the Babygram (either FAX OR mail, do not FAX and mail the form). Make sure to FAX each form individually, and DO NOT include a group of Babygram Forms in one FAX. This will allow the FSSA Service Center to process the forms more quickly, since the form (once scanned) will be attached to the mother's Medicaid case. No attachments need to be submitted with the Babygram Forms.

•To obtain a copy of the Babygram Form, email vcan@us.ibm.com.

•The Babygram Form is to be used for newborns in New System or “modernized” counties ONLY, until statewide implementation of the new system.

3.1.4Redetermination

The redetermination process is outlined below:

1.A Redetermination Notice is mailed to the client.

oIf the case includes Food Stamps, an appointment letter (for an interview) is included.

2.Eligibility Specialist conducts Redetermination Interview on the phone (Food Stamps only).

oAfter the interview, a Redetermination packet (summary information, signature page and list of documents needed) is mailed to the client.

3.Client signs and mails or FAXes the Redetermination signature page and supporting documents to the FSSA Service Center.

oFSSA Service Center scans the Redetermination documents into the system.

oEligibility Specialist is notified that Redetermination documents are ready for review.

4.Eligibility Specialist reviews for completeness and forwards to a State Worker.

5.State Worker determines client eligibility.

V-CAN User Guide 22 vcan@us.ibm.com