Fujitsu MAV2073RC, MAV2036RC manual System-level field troubleshooting

Page 74

Diagnostics and Maintenance

 

Table 6.2

System-level field troubleshooting

 

 

 

 

Item

 

 

Recommended work

 

 

 

DC power level

 

Check that the DC voltage is within the specified range (±5%).

 

 

For +5V DC, measure the voltage between pin 20 (+5V) of the interface

 

 

connector and the nearest PCA mounting screw (GND) from the

 

 

interface connector, and confirm the value is from 4.75 to 5.25 VDC.

 

 

For +12V DC, measure the voltage between pin 2 (+12V) of the

 

 

interface connector and the nearest PCA mounting screw (GND) from

 

 

the interface connector, and confirm the value is from 11.4 to 12.6 VDC.

 

 

 

Electrical noise

 

Make sure the maximum ripple peak-to-peak value of +5V DC is within

 

 

250 mV and +12V DC is within 250 mV.

 

 

Make sure the high frequency noise (over 20 MHz) is less than

 

 

100 mVp-p.

 

 

 

Drive selection address

 

Check that the disk drive selection address is set correctly.

 

 

 

System cables

 

Check that all system cables are connected correctly.

 

 

 

System diagnostic test

 

When possible, execute the system level diagnostic routine as explained

 

 

in the host computer manual. This gives a detailed report of a possible

 

 

fault.

 

 

 

 

Intermittent or nonfatal errors

 

Check the AC voltage from the power supply. Check the DC voltage

 

 

level at the power connector for the disk drive.

 

 

If the AC voltage level is abnormal or there is a lot of electrical noise,

 

 

notify the user of the error.

 

 

If the DC voltage level is unstable, replace the power supply unit.

 

 

If possible, replace the disk drive. If replacing the disk drive does not

 

 

eliminate the error, the removed disk drive is probably not faulty. To

 

 

continue error analysis, refer to the hardware and software manuals

 

 

supplied with the system.

 

 

 

 

6-12

C141-E219

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Contents C141-E219-01EN For Safe Operation Revision Record Related Standards Preface Overview of ManualPreface Conventions for Alert MessagesImportant Alert Items Important Alert MessagesImportant Alert Items Data lossManual Organization Product Maintenance ManualSpecifications InterfaceThis page is intentionally left blank Contents Installation ContentsSense data 4-44-xx, 5-2x-xx, B-44-xx, B-47-xx, B-4B-xx Troubleshooting with disk drive replacement in the fieldTroubleshooting with parts replacement in the factory Figures Tables This page is intentionally left blank Standard Features Hardware Structure System Configuration General DescriptionStandard Features General DescriptionStandard Features General Description Hardware Structure System Configuration Model names and order numbers Hardware SpecificationsHardware Specifications Model name and order number MAV2073RC MAV2036RC SpecificationsFunction specifications 32/34 MeeprmlHardware Specifications Environmental specifications Environmental/Power requirementsMTBF= Error rateReliability Specifications Data Space Cylinder configurationData Space Logical Data Block Addressing Defect Management Data Format Data Space Alternate spare area Spare area in cellTrack format Track skew/head skew Sector formatData Space Format capacity Logical Data Block Addressing Defect Management Defect list Alternate block allocationAlternate block allocation by Format Unit command Defect ManagementAlternate block allocation by Reassign Blocks command Write Write Extend Write Write Extended Format Unit Installation Requirements Mounting Requirements DimensionsInstallation Requirements Mounting orientationsMounting Requirements Mounting frame structure HDC Surface temperature check point and maximum temperatureConnection Requirements MPUService clearance area Power Supply Requirements Current waveform +12V DCConnector location Interface connector 10 SAS plug connector overviewInterface connector SAS plug signal allocationCN1 Installation Installation Mounting Drives Mounting procedures SettingSetting Port Address Installation Formatting Installation Setting parameters Arre Awre PER AwreArre Xxxx DiscXffff Dismounting Drives Diagnostics Self-diagnostics Self-diagnostic functionsDiagnostics and Maintenance Diagnostics Test programs Maintenance Information PrecautionsMaintenance requirements Maintenance levels Revision numbersIndicating revision numbers Tools and test equipment Test flowchart TestsOperation test Diagnostic testOperation Check Initial seek operation check Troubleshooting Procedures Troubleshooting with disk drive replacement in the fieldSystem-level field troubleshooting Troubleshooting at the repair site Disk drive troubleshootingTroubleshooting with parts replacement in the factory Finding possibly faulty partsError Analysis Information Collection Sense Data Analysis Error Analysis Information Collection Sense dataLSB Error AnalysisILI SksvSense Data Analysis Definition of sense dataSense data 1-1x-xx, 3-1x-xx and E-1D-00 Disk read error Sense data 3-0C-03, 4-40-xx, and 4-C4-xxGlossary Glossary Target TargAcronyms and Abbreviations Acronyms and Abbreviations SASBcrc ECCMtbf Mttr Mode SELECT/MODE SelectIndex PADC141-E219 IN-3 This page is intentionally left blank Comment Form This page is intentionally left blank