Fujitsu MAV2036RC, MAV2073RC manual Troubleshooting Procedures

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6.4 Troubleshooting Procedures

6.4Troubleshooting Procedures

6.4.1Outline of troubleshooting procedures

This section explains the troubleshooting procedures for disk drive errors.

Depending on the maintenance level, analyze the error to detect a possibly faulty part (disk drive, or disk drive part).

Full-scale troubleshooting is usually required if the error cause is not known. If the error cause is clear (e.g., abnormal noise in disk enclosure or burning of the PCA), troubleshooting is straightforward.

6.4.2Troubleshooting with disk drive replacement in the field

At this level of maintenance, we recommend replacing the disk drive as a unit. If replacing the disk drive rectifies the fault, return the removed disk drive to the factory, for test and repair. If the newly installed disk drive does not rectify the fault another part of the system is faulty.

Table 6.2 summarizes system-level field troubleshooting. Troubleshooting must be done in the field, to find faulty part (disk drive or system).

C141-E219

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Contents C141-E219-01EN For Safe Operation Revision Record Related Standards Overview of Manual PrefaceConventions for Alert Messages PrefaceImportant Alert Messages Important Alert ItemsData loss Important Alert ItemsSpecifications Maintenance ManualManual Organization Product InterfaceThis page is intentionally left blank Contents Contents InstallationTroubleshooting with parts replacement in the factory Troubleshooting with disk drive replacement in the fieldSense data 4-44-xx, 5-2x-xx, B-44-xx, B-47-xx, B-4B-xx Figures Tables This page is intentionally left blank General Description Standard Features Hardware Structure System ConfigurationGeneral Description Standard FeaturesStandard Features General Description Hardware Structure System Configuration Hardware Specifications Model name and order number Hardware SpecificationsModel names and order numbers Function specifications SpecificationsMAV2073RC MAV2036RC 32/34 MeeprmlHardware Specifications Environmental/Power requirements Environmental specificationsReliability Error rateMTBF= Specifications Data Space Logical Data Block Addressing Defect Management Cylinder configurationData Space Data Format Data Space Spare area in cell Alternate spare areaTrack format Sector format Track skew/head skewData Space Format capacity Logical Data Block Addressing Alternate block allocation Defect Management Defect listDefect Management Alternate block allocation by Format Unit commandAlternate block allocation by Reassign Blocks command Write Write Extend Write Write Extended Format Unit Mounting Requirements Dimensions Installation RequirementsMounting orientations Installation RequirementsMounting Requirements Mounting frame structure Connection Requirements Surface temperature check point and maximum temperatureHDC MPUService clearance area Current waveform +12V DC Power Supply RequirementsConnector location 10 SAS plug connector overview Interface connectorInterface connector SAS plug signal allocationCN1 Installation Installation Setting Port Address SettingMounting Drives Mounting procedures Installation Formatting Installation Setting parameters Arre AwreArre Awre PER Xffff DiscXxxx Dismounting Drives Self-diagnostic functions Diagnostics Self-diagnosticsDiagnostics and Maintenance Diagnostics Test programs Precautions Maintenance InformationMaintenance requirements Revision numbers Maintenance levelsIndicating revision numbers Tools and test equipment Tests Test flowchartOperation Check Initial seek operation check Diagnostic testOperation test Troubleshooting with disk drive replacement in the field Troubleshooting ProceduresSystem-level field troubleshooting Disk drive troubleshooting Troubleshooting at the repair siteFinding possibly faulty parts Troubleshooting with parts replacement in the factoryError Analysis Information Collection Sense data Error Analysis Information Collection Sense Data AnalysisILI Error AnalysisLSB SksvDefinition of sense data Sense Data AnalysisSense data 3-0C-03, 4-40-xx, and 4-C4-xx Sense data 1-1x-xx, 3-1x-xx and E-1D-00 Disk read errorGlossary Target Targ GlossaryAcronyms and Abbreviations SAS Acronyms and AbbreviationsECC BcrcIndex Mode SELECT/MODE SelectMtbf Mttr PADC141-E219 IN-3 This page is intentionally left blank Comment Form This page is intentionally left blank