IBM G40 Series manual Recovering pre-installed software

Solving computer problems

Recovering pre-installed software

If your hard disk drive data is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers.

You can restore your pre-installed software using the Product Recovery program.

The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer.

Note: The recovery process might take up to 2 hours.

Attention

All of the files on the primary hard disk partition (usually drive

C)will be lost in the recovery process. Be sure to back up copies of the files you have saved on your drive C before you begin.

To use the Product Recovery program to restore your pre-installed software, do the following:

1.If possible, save all your files to media other than your hard disk.

2.Turn off your computer.

3.Turn on your computer. At the prompt, press the Access IBM button. (The prompt “To interrupt normal startup, press the blue Access IBM button” appears for only a few seconds. You must press the Access IBM button quickly.) The Access IBM Predesktop Area appears on the screen.

4.Double-click the “Recover to factory contents” icon. The Product Recovery program main menu opens.

5.Select the recovery options you want, and then follow the instructions on the screen.

6.When the Product Recovery program finishes, your computer will restart and begin the configuration process.

Chapter 2. Solving computer problems 31