IBM G40 Series manual Getting help and service, Getting help on the Web, Calling IBM

Page 48

Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to http://www.microsoft.com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your IBM preloaded Microsoft Windows product, please contact the IBM HelpCenter at the phone number(s) listed in your owner’s manual.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

You also can order publications through the IBM Publications Ordering System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Calling IBM

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

38ThinkPad® G40 Series Service and Troubleshooting Guide

Image 48
Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Important Notice for Users Important Regulatory Notice for UsersInformation about hard disk capacity Iv ThinkPad G40 Series Service and Troubleshooting Guide Finding information with Access IBM Vi ThinkPad G40 Series Service and Troubleshooting Guide Contents Viii ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features Diskette drive External interfaceSpecifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning your computer Solving computer problems Diagnosing problems Click PC-DoctorTroubleshooting Error messagesSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Password problem Power switch problem Keyboard problemsStandby or hibernation problems Solving computer problems Click the Device Manager tab Clear the Auto insert notification check boxComputer screen problems SolutionClick the Create hibernation file button For Windows XP or WindowsFor Windows XP Click Control PanelClick Advanced For WindowsSolving computer problems Battery problems Hard disk drive problemsStartup problems Solving computer problems Solving computer problems Other problems Solving computer problems Starting Bios Setup Utility Solving computer problems Recovering pre-installed software Replacing the hard disk drive Handling a hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebCalling IBM IBM FRU Telephone numbers 4HWSE3.htmlGetting help and service Getting help around the world Getting help and service Appendix A. Important safety instructions ThinkPad G40 Series Service and Troubleshooting Guide Appendix A. Important safety instructions Modem safety information Laser compliance statement ThinkPad G40 Series Service and Troubleshooting Guide Appendix B. Wireless related information Wireless InteroperabilityUsage environment and your Health ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Warranty information Warranty PeriodWarranty service and support Machine typeBefore you call for service Calling for serviceIBM Statement of Limited Warranty Z125-4753-06 8/2000 Part 1 General TermsItems Not Covered by Warranty Limitation of Liability Part 2 Country-unique Terms Governing LawAsia Pacific Australia Hong Kong and Macau Warranty Service PEOPLE’S Republic of China PRCGoverning Law Following Terms Apply to the Country Specified Ireland United Kingdom ThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices Processing date dataReferences to Web site addresses Electronic emission noticesIndustry Canada Class B Emission Compliance Statement Disposing of a disused lithium battery Product notice requirementsEnvironmental notices for Japan Collecting and recycling a disused ThinkPad computerHandling a disused ThinkPad battery pack TrademarksThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix D. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P1534

G40 Series specifications

The IBM G40 Series, also known as the IBM G40, represents a significant milestone in the realm of advanced computing. Launched in the early 2000s, the G40 series was designed to cater to both enterprise and small business needs, making it a versatile option for a range of applications. Featuring a user-friendly interface and robust architecture, the G40 series carved out a niche for itself in the competitive landscape of personal computing.

One of the defining characteristics of the IBM G40 Series is its powerful processor lineup, which typically includes Intel and AMD options. These processors, coupled with ample RAM configurations, ensure that users can seamlessly run multiple applications simultaneously without lag. The series supported a range of RAM capacities, making it suitable for both casual users and professionals requiring high-performance computing.

The G40 Series also shines with its graphical capabilities. Many models in this series came with integrated graphics options, as well as dedicated graphics configurations, catering to users ranging from daily office tasks to graphic-intensive applications. This versatility allowed the G40 to appeal to a broad audience, from business users to gamers.

Furthermore, the G40 Series incorporated multiple connectivity options, including USB ports, Ethernet, and Wi-Fi capabilities, ensuring that users can easily connect to the internet and peripheral devices. The inclusion of upgraded multimedia features enabled high-quality audio and video playback, making it a suitable choice for entertainment purposes as well.

A notable aspect of the IBM G40 Series is its emphasis on security. Many models featured advanced security technologies such as biometric fingerprint scanners and hardware encryption. These security measures were particularly appealing to businesses concerned about data protection and compliance with industry regulations.

In terms of design, the G40 Series was characterized by its sleek and professional look, making it an attractive addition to any office environment. The build quality was robust, ensuring durability even in demanding settings.

In summary, the IBM G40 Series stands out due to its powerful processing capabilities, versatile graphics options, extensive connectivity features, and strong emphasis on security. Whether for business applications, media consumption, or casual browsing, the G40 Series offered a well-rounded computing experience that met the diverse needs of its users. As technology continues to evolve, the legacy of the G40 Series remains a testament to IBM's commitment to delivering reliable and innovative computing solutions.