IBM G40 Series manual Getting help around the world

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Getting help and service

 

 

 

 

Country or region

Language

 

Telephone Number

 

 

 

 

Switzerland

German/

 

0583-33-09-00

 

French/

 

 

 

Italian

 

 

 

 

 

 

Taiwan

Mandarin

 

886-2-2725-9799

 

 

 

 

United

English

 

0-1475-555 055

Kingdom

 

 

 

 

 

 

 

United States

English

 

1-800-772-2227

 

 

 

 

Uruguay

Spanish

 

000-411-005-6649

 

 

 

 

Venezuela

Spanish

 

0-800-100-2011

 

 

 

 

*1 If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at www.ibm.com/jp/pc/ibmjreg

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible IBM computers are identified by their four-digit machine types. For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search.

Chapter 3. Getting help and service from IBM 41

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Important Notice for Users Important Regulatory Notice for UsersInformation about hard disk capacity Iv ThinkPad G40 Series Service and Troubleshooting Guide Finding information with Access IBM Vi ThinkPad G40 Series Service and Troubleshooting Guide Contents Viii ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features External interface Diskette driveSpecifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning your computer Solving computer problems Click PC-Doctor Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Password problem Power switch problem Keyboard problemsStandby or hibernation problems Solving computer problems Clear the Auto insert notification check box Click the Device Manager tabFor Windows XP or Windows Computer screen problemsSolution Click the Create hibernation file buttonFor Windows For Windows XPClick Control Panel Click AdvancedSolving computer problems Hard disk drive problems Battery problemsStartup problems Solving computer problems Solving computer problems Other problems Solving computer problems Starting Bios Setup Utility Solving computer problems Recovering pre-installed software Handling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the Web Calling IBM Telephone numbers 4HWSE3.html IBM FRUGetting help and service Getting help around the world Getting help and service Appendix A. Important safety instructions ThinkPad G40 Series Service and Troubleshooting Guide Appendix A. Important safety instructions Modem safety information Laser compliance statement ThinkPad G40 Series Service and Troubleshooting Guide Appendix B. Wireless related information Wireless InteroperabilityUsage environment and your Health ThinkPad G40 Series Service and Troubleshooting Guide Machine type Appendix C. Warranty informationWarranty Period Warranty service and supportCalling for service Before you call for servicePart 1 General Terms IBM Statement of Limited Warranty Z125-4753-06 8/2000Items Not Covered by Warranty Limitation of Liability Governing Law Part 2 Country-unique TermsAsia Pacific Australia Hong Kong and Macau PEOPLE’S Republic of China PRC Warranty ServiceGoverning Law Following Terms Apply to the Country Specified Ireland United Kingdom ThinkPad G40 Series Service and Troubleshooting Guide Processing date data Appendix D. NoticesElectronic emission notices References to Web site addressesIndustry Canada Class B Emission Compliance Statement Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium batteryProduct notice requirements Environmental notices for JapanTrademarks Handling a disused ThinkPad battery packThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix D. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P1534