vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either
vEngineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered under warranty service:
vReplacement or use of
vIdentification of
vInstallation of customer replaceable units (CRUs).
vInstallation and configuration of machine code or licensed internal code that is designated as customer installable.
If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service.
Before you call for service
You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software.
Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating system or application program.
Calling for service
Please have the following information ready:
vMachine type, model, and serial number
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information