IBM G40 manual Solving computer problems

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Chapter 2. Solving computer problems

Diagnosing problems	. .	.	12	Computer screen problems . .	. .	.	.	22
Troubleshooting . . . . . . . . . . . 13				Battery problems	. .	.	.	24
Error messages	. .	.	13	Hard disk drive problems . .	. .	.	.	25
Errors without messages . . . .	. .	.	17	Startup problems	. .	.	.	26
A password problem	. .	.	18	Other problems	. .	.	.	27
A power switch problem . . . .	. .	. 18		Starting IBM BIOS Setup Utility .	. .	.	. 30
Keyboard problems	. .	.	19	Recovering pre-installed software .	. .	.	.	32
TrackPoint problems	. .	.	19	Replacing the hard disk drive . .	. .	.	.	33
Standby or hibernation problems .	. .	.	20	Replacing the battery	. .	.	.	36

© Copyright IBM Corp. 2004

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Conditions that require immediate action Important safety informationService General safety guidelinesPower cords and power adapters Extension cords and related devicesPlugs and outlets Batteries CD and DVD drive safety Additional safety informationHeat and product ventilation Viii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information ThinkPad G40 Series Service and Troubleshooting Guide Laser compliance statement Xii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information Xiv ThinkPad G40 Series Service and Troubleshooting Guide Important notice for users Important regulatory notice for usersInformation about hard disk capacity Xvi ThinkPad G40 Series Service and Troubleshooting Guide Xvii Finding information with Access IBMXviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Xx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceFeatures External interface Diskette driveSpecifications Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Power switch problem Password problemTrackPoint problems Keyboard problemsProblem SolutionStandby or hibernation problems Solving computer problems Click Power Management Computer screen problemsClick Control Panel For Windows XPClick Advanced For WindowsBattery problems Hard disk drive problems Startup problems Other problems Solving computer problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Click Restore factory contents Recovering pre-installed softwareHandling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebCalling IBM Telephone numbers IBM FRUGetting help and service Getting help around the world Getting help and service Appendix A. Wireless related information Wireless InteroperabilityUsage environment and your Health Authorized Operation Within the United States and Canada Enabling Extended Channel ModeAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Appendix B. Warranty information Warranty service and supportBefore you call for service Calling for service What this Warranty Does not Cover What IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Part 2 Country-unique Terms Governing LawJurisdiction Argentina CAMBODIA, LAOS, and Vietnam Malasia Following Terms Apply to ALL Emea Countries How to Obtain Warranty Service ThinkPad G40 Series Service and Troubleshooting Guide European Union EU ThinkPad G40 Series Service and Troubleshooting Guide Egypt Germany Slovakia Items for Which IBM is Not LiableWarranty Period Part 3 Warranty InformationOn-site Service Customer Replaceable Unit ″CRU″ ServiceCustomer Carry-In or Mail-In Service Courier or Depot ServiceSupport Center telephone numbers Guarantee supplement for MexicoThinkPad G40 Series Service and Troubleshooting Guide Processing date data Appendix C. NoticesElectronic emission notices References to Web site addressesIndustry Canada Class B Emission Compliance Statement Disposing of a disused lithium battery Handling a disused ThinkPad battery packEnvironmental notices for Japan Trademarks ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P2196