IBM G40 manual Troubleshooting, Error messages

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Solving computer problems

Troubleshooting

If you do not find your problem here, refer to Access IBM, your on-board help system. Open Access IBM by pressing the Access IBM button. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1.In the charts, x can be any character.

2.The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message	Solution

0175: Bad CRC1, stop	The EEPROM checksum is not correct (block #6). Have the computer
POST task	serviced.

0177: Bad SVP data, stop	The EEPROM checksum of the supervisor password is not correct. Have the
POST task.	computer serviced.

0182: Bad CRC2. Enter	The EEPROM checksum CRC2 is not correct. Enter BIOS setup and load
BIOS Setup and load	default setting.
Setup defaults.

0185: Bad startup	The EEPROM checksum of the startup sequence is not correct. Enter BIOS
sequence settings. Enter	setup and load default setting.
BIOS Setup and load
Setup defaults.

0187: EAIA data access	The access to EEPROM has failed. Have the computer serviced.
error

0188: Invalid RFID	The EEPROM checksum is not correct (block # 0 and 1). The system board
Serialization Information	should be replaced, and the box serial number needs to be reinstalled. Have
Area.	the computer serviced.

0189: Invalid RFID	The EEPROM checksum is not correct (block # 4 and 5). The system board
configuration	should be replaced, and the UUID needs to be reinstalled. Have the
information area	computer serviced.

0190: Critical low-battery	The computer turned off because the battery is low. Connect the ac adapter
error	to the computer and charge the battery, or replace the battery with a fully
	charged one.

0191: System Security -	The system configuration change has failed. Confirm the operation and try
Invalid remote change	again.To clear the error, enter the IBM BIOS Setup Utility.
requested.

0199: System Security -	This message is displayed if you enter a wrong supervisor password more
IBM Security password	than three times. Confirm the supervisor password and try again. To clear
retry count exceeded.	the error, enter the IBM BIOS Setup Utility.

Chapter 2. Solving computer problems 13

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Conditions that require immediate action Important safety informationService General safety guidelinesPlugs and outlets Power cords and power adaptersExtension cords and related devices Batteries Heat and product ventilation CD and DVD drive safetyAdditional safety information Viii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information ThinkPad G40 Series Service and Troubleshooting Guide Laser compliance statement Xii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information Xiv ThinkPad G40 Series Service and Troubleshooting Guide Information about hard disk capacity Important notice for usersImportant regulatory notice for users Xvi ThinkPad G40 Series Service and Troubleshooting Guide Xvii Finding information with Access IBMXviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Xx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceFeatures External interface Diskette driveSpecifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer display Cleaning the cover of your computerCleaning your computer keyboard Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Power switch problem Password problemSolution Keyboard problemsTrackPoint problems ProblemStandby or hibernation problems Solving computer problems Click Power Management Computer screen problemsFor Windows For Windows XPClick Control Panel Click AdvancedBattery problems Hard disk drive problems Startup problems Other problems Solving computer problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Click Restore factory contents Recovering pre-installed softwareHandling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service from IBM Calling IBM Getting help and serviceGetting help on the Web Telephone numbers IBM FRUGetting help and service Getting help around the world Getting help and service Usage environment and your Health Appendix A. Wireless related informationWireless Interoperability Authorized Operation Within the United States and Canada Enabling Extended Channel ModeAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Before you call for service Appendix B. Warranty informationWarranty service and support Calling for service What this Warranty Does not Cover What IBM Will Do to Correct Problems How to Obtain Warranty ServiceLimitation of Liability Exchange of a Machine or PartYour Additional Responsibilities Jurisdiction Part 2 Country-unique TermsGoverning Law Argentina CAMBODIA, LAOS, and Vietnam Malasia Following Terms Apply to ALL Emea Countries How to Obtain Warranty Service ThinkPad G40 Series Service and Troubleshooting Guide European Union EU ThinkPad G40 Series Service and Troubleshooting Guide Egypt Germany Slovakia Items for Which IBM is Not LiableWarranty Period Part 3 Warranty InformationOn-site Service Customer Replaceable Unit ″CRU″ ServiceCustomer Carry-In or Mail-In Service Courier or Depot ServiceSupport Center telephone numbers Guarantee supplement for MexicoThinkPad G40 Series Service and Troubleshooting Guide Processing date data Appendix C. NoticesElectronic emission notices References to Web site addressesIndustry Canada Class B Emission Compliance Statement Environmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack Trademarks ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P2196