IBM G40 manual Getting help and service

Page 64

Getting help and service

Country or region	Language	Telephone Number

Canada	English/French	1-800-565-3344
		in Toronto only call
		416-383-3344

Chile	Spanish	800-224-488

China	Mandarin	800-810-1818

China (Hong Kong S.A.R.)	Cantonese	Home PC 852-2825-7799
	English	Commercial PC
	Putonghua	852-8205-0333
	Putonghua

Colombia	Spanish	980-912-3021

Denmark	Danish	45 20 82 00

Ecuador	Spanish	1-800-426911 (option #4)

Finland	Finnish	09-459 69 60

France	French	02 38 55 74 50

Germany	German	07032-1549 201

Indonesia	Bahasa/Indonesian/English	(62)21-523-8535

Ireland	English	01-815 9200

Italy	Italian	02-7031-6101

Japan	Japanese	0120-887-874
		Overseas calls
		81-44-230-2037

Luxembourg	French	298-977 5063

Malaysia	English	(60)3-7727-7800

Mexico	Spanish	001-866-434-2080

Netherlands	Dutch	020-514 5770

New Zealand	English	0800-446-149

Norway	Norwegian	66 81 11 00

Peru	Spanish	0-800-50-866

Philippines	English	(63)2-995-2225

Portugal	Portuguese	21-791 51 47

Russia	Russian	095-940-2000

Singapore	English	(65)1-800-840-9911

Spain	Spanish	91-662 49 16

Sweden	Swedish	08-477 4420

42ThinkPad® G40 Series Service and Troubleshooting Guide

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Important safety information Conditions that require immediate actionGeneral safety guidelines ServiceExtension cords and related devices Power cords and power adaptersPlugs and outlets Batteries Additional safety information CD and DVD drive safetyHeat and product ventilation Viii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information ThinkPad G40 Series Service and Troubleshooting Guide Laser compliance statement Xii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information Xiv ThinkPad G40 Series Service and Troubleshooting Guide Important regulatory notice for users Important notice for usersInformation about hard disk capacity Xvi ThinkPad G40 Series Service and Troubleshooting Guide Finding information with Access IBM XviiXviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Xx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Front viewFeatures Diskette drive External interfaceSpecifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer keyboard Cleaning the cover of your computerCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Diagnosing problems Click PC-DoctorTroubleshooting Error messagesSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Password problem Power switch problemKeyboard problems TrackPoint problemsProblem SolutionStandby or hibernation problems Solving computer problems Computer screen problems Click Power ManagementFor Windows XP Click Control PanelClick Advanced For WindowsBattery problems Hard disk drive problems Startup problems Other problems Solving computer problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Recovering pre-installed software Click Restore factory contentsReplacing the hard disk drive Handling a hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service from IBM Getting help on the Web Getting help and serviceCalling IBM IBM FRU Telephone numbersGetting help and service Getting help around the world Getting help and service Wireless Interoperability Appendix A. Wireless related informationUsage environment and your Health Enabling Extended Channel Mode Authorized Operation Within the United States and CanadaAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Warranty service and support Appendix B. Warranty informationBefore you call for service Calling for service What this Warranty Does not Cover How to Obtain Warranty Service What IBM Will Do to Correct ProblemsYour Additional Responsibilities Exchange of a Machine or PartLimitation of Liability Governing Law Part 2 Country-unique TermsJurisdiction Argentina CAMBODIA, LAOS, and Vietnam Malasia Following Terms Apply to ALL Emea Countries How to Obtain Warranty Service ThinkPad G40 Series Service and Troubleshooting Guide European Union EU ThinkPad G40 Series Service and Troubleshooting Guide Egypt Germany Items for Which IBM is Not Liable SlovakiaPart 3 Warranty Information Warranty PeriodCustomer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceGuarantee supplement for Mexico Support Center telephone numbersThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Processing date dataReferences to Web site addresses Electronic emission noticesIndustry Canada Class B Emission Compliance Statement Handling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan Trademarks ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P2196