IBM G40 manual Getting help around the world

Page 65

 

 

Getting help and service

 

 

 

 

Country or region

Language

 

Telephone Number

 

 

 

 

Switzerland

German/French/Italian

 

0583-33-09-00

 

 

 

 

Taiwan

Mandarin

 

886-2-2725-9799

 

 

 

 

Thailand

Thai

 

(66)2-273-4000

 

 

 

 

Turkey

Turkish

 

00-800-446-32-041

 

 

 

 

United Kingdom

English

 

0-1475-555 055

 

 

 

 

United States

English

 

1-800-426-7378

 

 

 

 

Uruguay

Spanish

 

000-411-005-6649

 

 

 

 

Venezuela

Spanish

 

0-800-100-2011

 

 

 

 

Vietnam

English/Vietnamese

 

Ho Chi Minh(84)8-829-5160

 

 

 

Hanoi (84)4-843-6675

 

 

 

 

*1 If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Support Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at www.ibm.com/jp/pc/ibmjreg

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible IBM computers are identified by their four-digit machine types. For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search.

Chapter 3. Getting help and service from IBM 43

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Conditions that require immediate action Important safety informationService General safety guidelinesPlugs and outlets Power cords and power adaptersExtension cords and related devices Batteries Heat and product ventilation CD and DVD drive safetyAdditional safety information Viii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information ThinkPad G40 Series Service and Troubleshooting Guide Laser compliance statement Xii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information Xiv ThinkPad G40 Series Service and Troubleshooting Guide Information about hard disk capacity Important notice for usersImportant regulatory notice for users Xvi ThinkPad G40 Series Service and Troubleshooting Guide Xvii Finding information with Access IBMXviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Xx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceFeatures External interface Diskette driveSpecifications Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer display Cleaning the cover of your computerCleaning your computer keyboard Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Power switch problem Password problemTrackPoint problems Keyboard problemsProblem SolutionStandby or hibernation problems Solving computer problems Click Power Management Computer screen problemsClick Control Panel For Windows XPClick Advanced For WindowsBattery problems Hard disk drive problems Startup problems Other problems Solving computer problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Click Restore factory contents Recovering pre-installed softwareHandling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service from IBM Calling IBM Getting help and service Getting help on the Web Telephone numbers IBM FRUGetting help and service Getting help around the world Getting help and service Usage environment and your Health Appendix A. Wireless related informationWireless Interoperability Authorized Operation Within the United States and Canada Enabling Extended Channel ModeAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Before you call for service Appendix B. Warranty informationWarranty service and support Calling for service What this Warranty Does not Cover What IBM Will Do to Correct Problems How to Obtain Warranty ServiceLimitation of Liability Exchange of a Machine or PartYour Additional Responsibilities Jurisdiction Part 2 Country-unique TermsGoverning Law Argentina CAMBODIA, LAOS, and Vietnam Malasia Following Terms Apply to ALL Emea Countries How to Obtain Warranty Service ThinkPad G40 Series Service and Troubleshooting Guide European Union EU ThinkPad G40 Series Service and Troubleshooting Guide Egypt Germany Slovakia Items for Which IBM is Not LiableWarranty Period Part 3 Warranty InformationOn-site Service Customer Replaceable Unit ″CRU″ ServiceCustomer Carry-In or Mail-In Service Courier or Depot ServiceSupport Center telephone numbers Guarantee supplement for MexicoThinkPad G40 Series Service and Troubleshooting Guide Processing date data Appendix C. NoticesElectronic emission notices References to Web site addressesIndustry Canada Class B Emission Compliance Statement Environmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack Trademarks ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P2196