IBM G40 manual Ibm Fru, Telephone numbers

Getting help and service

The following items are not covered:

vReplacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest list of IBM Support Center telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support

Country or region	Language	Telephone Number
Argentina	Spanish	0800-666-0011
Australia	English	1300-130-426
Austria	German	01-24592-5901
Bolivia	Spanish	0800-0189
Belgium	Dutch	02-210 9820
	French	02-210 9800
Brazil	Portuguese	55-11-3889-8986

Chapter 3. Getting help and service from IBM 41